Check the Company and/or Global Process Flow Configuration and Approval Process Configuration. There may be data restrictions/requirements that will need to be changed when the Class/Change Timing are changed.
Thank you, Sandra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, May 26, 2016 10:39 AM To: arslist@ARSLIST.ORG Subject: [Non-DoD Source] Re: Change from Normal to Emergency Error All active links contained in this email were disabled. Please verify the identity of the sender, and confirm the authenticity of all links contained within the message prior to copying and pasting the address to a Web browser. ________________________________ ** Hi Tauf, That was a really good idea. Dropped back to Draft from Scheduled, then tried to go Emergency and got the same warning message. Mark From: Action Request System discussion list(ARSList) [Caution-mailto:arslist@ARSLIST.ORG]On Behalf Of Tauf Chowdhury Sent: Thursday, May 26, 2016 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Normal to Emergency Error ** Mark, Which status is the change in? I know that the approval workflow may go nuts if you start changing dependent fields past the draft status. Sent from my iPhone On May 26, 2016, at 9:59 AM, Brittain, Mark <mbritt...@navisite.com < Caution-mailto:mbritt...@navisite.com > > wrote: ** Hi All, Running into a strange situation if a user attempts to update the Class/Change Timing from Normal to Emergency on an existing Change. ON save (modify) the Class gets set back to Normal and the user gets the following message ARWARN45538 This change request has been updated since it was opened and will be refreshed. Now if a user creates a Change with the Class as Emergency, that works fine. I have run the logs and been through all the workflow but can’t seem to find why this occurs. Any ideas/suggestions would be greatly appreciated. ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain Sr. Systems Engineer - ITSM ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company mbritt...@navisite.com < Caution-mailto:mbritt...@navisite.com > Office: 315.634.9337 Mobile: 315.882.5360 <image001.gif> ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
