Isn't there a program BMC had that they will work with you planning an upgrade? I want to say someone told me at engage that it was free too, perhaps I'm not remembering correctly though.
On Thursday, July 21, 2016, Ben Cantatore <ben.cantat...@bedbath.com> wrote: > ** Dustin, > > If you were going from version 8.x to version 9 and you didn't have too > many customizations, I think you would be able to do this. Going from 7.1 > with customizations to version 9 is not something a novice should attempt > to do. There are too many gotchas that will trip you up if you don't have > training and more importantly experience. My very strong recommendation is > to get assistance from a vendor or BMC direct and with their guidance lead > this migration. There are so many factors to consider from making sure you > have the correct infrastructure to ensuring your customizations/data is > ported over correctly. > > I just want you to be aware of the complexity of what you are attempting. > > Regards, > > Ben Cantatore > > > > > From: "Fawver, Dustin" <faw...@mail.etsu.edu > <javascript:_e(%7B%7D,'cvml','faw...@mail.etsu.edu');>> > To: arslist@ARSLIST.ORG > <javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');>, > Date: 07/21/2016 02:02 PM > Subject: Request for advice / suggestions regarding migration and > training > Sent by: "Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG <javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');>> > ------------------------------ > > > > Greetings! > > I hope that this doesn't turn out to be a long email. I am soliciting > advice from fellow developers who may have already gone down the path that > I seek to travel. First, the bits that people want to know. > > Production: > ARS: 7.1.00 Patch 004 > OS: Server 2003 (yes I know. No longer supported) > DB: SQL Server 2008 R2 > > New Development: > ARS: 9.1.00 > OS: Server 2012 R2 > DB: SQL Server 2008 R2 (plans to upgrade within a few months to SQL > 2012) > > HISTORY > *** > Our BMC Remedy environment started way back with Remedy 3. This is before > I joined the organization. From what I can recall, it went from 3 to 4 and > then to 7. We're not running ITSM. The forms we've been working with have > been added to and seem to work well. I went to the Administering training > for version 7.x Part 2 many years ago to learn more about forms and > workflow. The lead developer who did the first two migrations has retired > and this is my first migration. > > OBJECTIVE > *** > I need to migrate from 7.1 to 9.1. Management thinks that the current > environment is (and looks) old. I want to "do this right" so that > hopefully things are much easier when subsequent versions are released. > The data from the current version needs to be migrated as well. I also > need to show some "razzle dazzle" with the new version. If management's > happy, then I'll be happy, and possibly elevated out of the Helpdesk tech > position. > > PROGRESS > *** > I have been successful in using Developer Studio to export forms from the > production server to the new one. Some of the menus don't work, but it > appears that those are due to form dependencies and where I haven't > imported data yet. > > I have read several different posts both on this list and also by using > Google to search for things. I've read where it should be just fine to > just migrate customized forms. I've read where it's best to use overlays. > I've not done this as Developer Studio is still foreign to me. It reminds > me of BMC Remedy Administrator in ways. I've also read where people have > upgraded from 7.1 to either 7.5 or 7.6 (I can't remember which one), that > it was rather painful to do, but it was supposed to make things easier for > the future. > > TRAINING > *** > I've been offered to take training regarding the new version. Given what > training I've done and the objective that I'm trying to achieve, what would > those of you who may have done this would recommend as far as successfully > implementing things. I didn't want to just jump into a training course for > ARS 9.1 if there's going to be quite a bit of prerequisite stuff that I'll > need to know. > > I hope this makes sense and I hope I didn't ramble on too much. > > Thanks! > > --Dustin Fawver > > East Tennessee State University > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > "------------------------------------------------------ CONFIDENTIALITY > NOTICE: This e-mail, and any attachments thereto, is intended only for use > by the addressee(s) named herein and may contain confidential information. > If you are not the intended recipient of this e-mail, you are hereby > notified that any dissemination, distribution or copying of this e-mail, > and any attachments thereto, is strictly prohibited. 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