Hi all, There is an opening for a Remedy expert who can help an IT division use the Remedy ITSM 8.x (going to 9.x by year end) suite effectively.
Federal client, so US Citizens only, existing secret clearance preferred. Permanent or contract position. No relocation or travel covered. No development, maintenance or deep configuration is involved because the division is a heavy user of Remedy (IM, PM, CM, KM, SLM, CMDB, Analytics), but does not maintain or own it. However, some knowledge/experience of development/configuration is preferred. Experience designing/generating metrics to measure contractually required metrics is highly preferred Solid experience in how techs use the ITSM modules, how SLM is configured, the ITSM data model and reporting through Analytics is a must. Effective verbal and communication skills required to advise mid-level leaders and train users. Please reply to ME DIRECTLY, with a quick blurb on your experience on the topics listed above. Thanks. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
