Hi Todd, We cannot change the assigned group with existing RBE flow. Through customizations, yes we can achieve your requirement.
Regards, Anil Kumar K https://www.facebook.com/RemedyRockStars On Fri, Nov 11, 2016 at 7:21 PM, Arner, Todd <tar...@glhec.org> wrote: > ** > > I am trying to determine if there is a way to update an existing incident > via email using out of the box functionality. I understand how to create > incidents and update the work info of an incident via email, but I am not > seeing a way to update the incident itself. We are looking for a way to > update the Assigned to Group, impact and urgency fields via email. I have > some ideas of how I could do this through custom workflow but wanted to > make sure I am not overlooking out of the box workflow. Is anyone aware of > a way to update an existing incident via email using out of the box > workflow? Thanks in advance for any input. > > > > ARS 8.1 > > Mid-Tier 8.1 > > SQL 2008R3 > > > > Thanks, > > Todd Arner > > Great Lakes > ------------------------------ > The information contained in this communication may be confidential, is > intended only for the use of the recipient(s) named above, and may be > protected under state or federal law. If the reader of this message is not > the intended recipient, you are hereby notified that any dissemination, > distribution, or copying of this communication, or any of its contents, is > strictly prohibited. If you have received this communication in error, > please forward the communication to no...@glhec.org immediately and > destroy or delete the original message and any copy of it from your > computer system. If you have any questions concerning this message, please > contact the sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
