Hi Kevin, I won't delete any values from the field "Change Class" (or Change Timing, that is the correct name, I think). Add values or rename values is a different question, that can be done with carefull testing, imho.
But as you have mentioned, you need to change the values of this field in all different forms where this is used. For the ootb values you have ootb workflow and by deleting the change class values you simply brake this workflow and it will throw errors. This can't be prevented by simple field overlay, imho. If you really can't convince your customers to simply ignore the existing values or that an error message is fine, I would use a new field as customized change class that is selectable and triggers the then hidden ootb field with the different values you want to use. This new field should be included in the other forms, too. I think you want to have change templates, approvals, assignments etc.? My 2 cents. Have fun! Regards Rüdiger ** > Tauf Chowdhury <taufc...@gmail.com> hat am 14. Februar 2017 um 21:13 > geschrieben: > > I don't think you can change the drop down values in SmartIT though can > you? > Also, in SmartIT, if you go to create a change from scratch, you're > presented with picking the change class from a group of boxes. I don't think > you can modify that. > > Sent from my iPhone > > On Feb 14, 2017, at 1:30 PM, Kevin Shaffer <kshaf...@partneritsm.com > mailto:kshaf...@partneritsm.com > wrote: > > > > > ** > > > > Sorry, yes I am talking SmartIT. > > > > > > Agree that the message would not work well because as you pointed > > out it will be presented at time of submission. Based on your hurdles, do > > you have a suggestion on how this requirement can be met and work on > > SmartIT. Would deleting the value from the selection list be the best > > option here? I know we would have workflow that references a value that no > > longer exists, i.e. Run If Change Type = Latent. > > > > > > --------------------------------------------- > > From: Action Request System discussion list(ARSList) > > <arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG > on behalf of Tauf > > Chowdhury <taufc...@gmail.com mailto:taufc...@gmail.com > > > Sent: Tuesday, February 14, 2017 11:37:40 AM > > To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG > > Subject: Re: Hide Change Classes > > > > ** > > Are you talking about SmartIT and not MyIT? > > If so, I'm under the impression that there is not much you can > > change when it comes to fields in SmartIT that are out of the box. > > Even your idea of popping up error messages would have to be a > > filter and it would be presented at the time of submission; not while > > interacting with the form like an active link. > > We've rolled out SmartIT and had a lot of hurdles with change > > management. > > > > Sent from my iPhone > > > > On Feb 14, 2017, at 11:56 AM, Kevin Shaffer > > <kshaf...@partneritsm.com mailto:kshaf...@partneritsm.com > wrote: > > > > > > > > > ** > > > > > > I have a requirement to hide Change Classes that are not > > > used, i.e. Expedited, Latent, etc. We have to ensure that the solution > > > we provide will work in My IT. > > > > > > > > > > > > > > > Option 1 - Pop up a warning message if Latent is selected - > > > Customer has said they don't like this option as they don't even want to > > > allow the user to see Expedited, Latent, etc. > > > > > > Option 2 - Delete the selection values for Latent and > > > Expedited - CONS - this will need to happen across 15-20 forms and not > > > sure of the impact on OOTB workflow if these values are removed. The PRO > > > is this solution should work in MyIT > > > > > > Option 3 - Create a new "Class" field and control the menu > > > and then populate it back to the OOTB field. The problem is I don't > > > think I can set this field in a Filter... I think the OOTB field needs to > > > be set correctly as soon as the new menu is selected. > > > > > > > > > > > > I know this is a common customization and was wondering if > > > anyone has implemented a solution to prevent users from selecting unused > > > Chance Classes and the solution worked in MyIT. Appreciate any feedback > > > on the options above or any real world experiences. > > > > > > > > > Thanks > > > > > > Kevin > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
