Did you check the ranking forms?

On Mon, Feb 20, 2017, 6:22 PM Brian Pancia <panc...@finityit.com> wrote:

> **
>
> This may be a silly question.  When you modified the ar.cfg file did you
> restart the BMC services immediately after or did you login to the Admin
> Console first?  Are you using server groups?
>
>
>
> Brian
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Fawver, Dustin
> *Sent:* Friday, February 17, 2017 6:48 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ARS 9.1.02 Dev to Prod Clone
>
>
>
> **
>
> Greetings!
>
>
>
> So I'm pushing to try to meet a deadline to get ARS 9.1.02 live in our
> production environment.  I have a development environment set up the way
> I'd like it, at least for launch.  I wanted to avoid having to figure out
> again how to properly configure AREA LDAP, SSL, redirections and such.
> Hoping to shave some time on things, here's what I did, thinking it would
> work.
>
>
>
> - Had my sysadmin clone the dev VM and database.  Database was backed up
> from the dev SQL server and restored onto the prod SQL server.  Due to
> naming conventions in place here, the names of the databases are different.
>
>
>
> - The new prod VM was renamed accordingly and placed onto the domain.
>
>
>
> - Edited the ar.cfg file on the prod VM to make it point to the production
> SQL server with the correct DB name, DB username and password in plain text.
>
>
>
> - When logging into the prod VM and going into the AR System
> Administration: Console, I look at the Database tab and it has values for
> the development server.  I had SQL Server Management Studio export the data
> into SQL files.  I searched for the name of the dev server in the SQL files
> and updated the values accordingly on the production DB server.  This took
> me a little while to do.
>
>
>
> - I started the ARS service back up and it still points to the dev
> database.  I can log into both system separately, but any changes that I
> make to the config on one is reflected on the other.
>
>
>
> - I attempted an "upgrade" to ARS 9.1.02.  It was successful.  The
> installation program even had the values for the production database server
> as its defaults.  Unfortunately it still seems to want to access the
> development database server.
>
>
>
>
>
> Do any of you think that this is salvageable and that I'm just overlooking
> something?  Some of the things that I was able to get running on the
> development server have been set for so long that it may take me a little
> bit to get things back to running.
>
>
>
> Thanks!
>
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
>
> P: 423-439-4648
> faw...@etsu.edu
>
>
>
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