John,
I've had to do the following a few different times to get email to work when it seemingly stopped. - Stop the Email Engine service - Purge anything in the AREmail\Logs directory - Restart the Email Engine service I don't know if you've tried that yet or not. Dustin Fawver Sr. Help Desk Technician Information Technology Services East Tennessee State University P: 423-439-4648 itsh...@etsu.edu<mailto:itsh...@etsu.edu> ________________________________ From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on behalf of Reiser, John J <john.j.rei...@lmco.com> Sent: Thursday, March 2, 2017 6:10 PM To: arslist@ARSLIST.ORG Subject: Incoming email stopped at MS exchange inbox ** Hello Listers, I’m having some difficulty with my ARSystem Server 8.1.0. Yes I’m falling behind. Two days ago the email engine stopped receiving email for the MS Exchange inbox. When I check the account’s inbox in outlook there are 10 messages waiting but they never get pulled in to the AR System Email Messages form. While trying to correct this issue I managed to break the email engine completely. It turns out the EmailDaemon.Properties password section was out of synch with the Application password. Resetting it with emailstart.bat –p <password> didn’t correct it. I had to manually type it into the System Administrator console Application Service Password field and then kick start the ARSystem service. So now outgoing email seems to be working ok but the MS Exchange inbox still has the 10 messages. We use POP3 for incoming and SMTP for outbound. Both are set for email server SSL and there is nothing in the stderr.log of the AREMail\Logs directory after 20 minutes. Has anyone come across such a case and have any ideas where to look to troubleshoot this. We use the incoming email to process PDF based requests and the resulting attachments in a form is our “paper trail”. Thanks in advance,, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
