Hi. Verify that you have set up the Authentication provider correctly.
https://docs.bmc.com/docs/display/public/smartIT15/Installing+Chat+on+a+remote+server 2.C //Rune 2017-05-02 12:56 GMT+02:00 Irina Solarcuka <irinase...@gmail.com>: > ** > Hi, > > I've a problem with chat in Smart IT. > Smart IT and openfire are installed on the same server. > I'm able to connect to chat from ITSM 8.1. but not from Smart IT 1.5.01 > In Smart IT chat is still disabled. > > connect.properties file contains: > > #MyIT server host and port, this is required for Chatter integration > myit.server.host = drkosh.corp.tele2.com > myit.server.port = 9000 > chat.server.cm.host = drkosh.corp.tele2.com > chat.server.client.port = 5222 > chat.server.admin.login = irinsola > chat.server.admin.password = <passw> > chat.server.groupChatService = conference > chat.server.admin.pool.size = 6 > chat.server.boshUrl = http://drkosh.corp.tele2.com:7070/http-bind/ > chat.server.domain = drkosh.corp.tele2.com > api.token.XrspqYebnjfsppAzwOmpPeGmNyNavjDkAdnMMMwQpvNrttEbXA > RIAAvNTzVPvMpSVgbRBPZgsBFkqyQeMnArTfzpiQKSWtXxCwCqPCUXcXQleLlLJGNMWWxKMPguZpwo > = 03968323-2f63-4021-aaab-e69405338e67 > > > I'm able to see my connection from openfire admin console: > > > but in Smart IT chat is not available (red). > > Both - monitor and Smart plugins are available. > > > Could you please give me some advice what else I need to check? > > BR, > Irina > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
