Agreed.. Speed could be a very convincing argument. It would take a much shorter time to find the item required using the type ahead feature than to reach that same item using the selection method on the WUT if that item is buried somewhere deep in the menu. That could well be a good payoff for developing some "muscle memory" for a short time. In my experience, this is usually a shorter time than most users anticipate especially if their job is repetitive.
Thinking a little outside the box, this may be an option - but I have not tried it myself to validate if it will work efficiently or even work with the Mid Tier.. Considering empowering your Tier 0 users with a voice keyboard. It may cost a few bucks, but may speed up things considerably for them that it may overshadow their concerns about developing a muscle memory. Besides everyone these days loves a new toy.. Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, June 08, 2017 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier Believe me John, we all have seen these type of groups. Another way we have had success in moving a stubborn group over to the web was to show that the Mid-Tier was actually faster than the User tool. (We are running ARS 8.01.02 and MidTier 9.01.02.002 all on Linux) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, June 08, 2017 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier ** John, In this case I would impose the 'management' rule. Does the company want to stay on a supported platform, on a supported version of that platform?...if so, they need to move on from the long ago unsupported tool and move forward into the future....horses were great at the time, but we moved on as a world...yes, some people still use horses for transportation, but most of the modernized world has moved onto something else. The current and supported client for Remedy is Mid-Tier, and that's the client they need to use if your company wants to be on a supported platform.....if on the other hands, like many, your company doesn't care about that, then they can stay on the client until the OS they run doesn't work with it and they can't install it.... -----Original Message----- On Thu, Jun 8, 2017 at 7:34 AM, Reiser, John J wrote: ** Fred, Joe & Misi, I have used type-ahead and a dialog form pop-up for other portions of this form. The main issue is that the Tier 0 team are, shall we say, a little demanding and they want to do anything to stay on the WUT. And they don't rely on type-ahead because they are on the WUT. When they test the browser client they cite "muscle-memory" as the reason for having difficulty adapting to a web based system. I may hide the menu icon on type-ahead fields to act as a reminder. Oh and I tried the SET fields action with Display a List option but you have to set the Results list for the form where the menu data are "just right" to get any kind of keyboard response. (Some of our menus are large, hence the multiple levels.) I was thinking of using a modal or dialog panel and a tree table field to display the results and then just SET the value selected into the main form field. Thank you, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, June 08, 2017 5:53 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Expanding Menus on open in Mid Tier ** Joe, type ahead might be a good thing, as it is usually faster than navigating a big char menu (expanded or not). You might also be able to create a solution with a table field or maybe an navigation field. Using a display only form dialog could also help. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se -----Original Message----- June 7, 2017 6:12 PM, "Joe D'Souza" wrote: The "Type Ahead" feature may also be a workaround for certain situations where the user requires to type a part of the value which will pop a list of similar values.. For most use cases this works as the user knows more or less what the value is supposed to look like.. Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 07, 2017 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: Expanding Menus on open in Mid Tier I don't think the menu can do that on MidTier. What I have done before is to use my own button to do a search (when the menu data is in a form). Each level of the menu becomes a column and they just select the row Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, June 07, 2017 7:19 AM To: arslist@ARSLIST.ORG Subject: Expanding Menus on open in Mid Tier ** Hello Listers, Remedy ARSystem 8.1.SP02 Mid Tier 8.1.2 We are still working on getting ALL clients out of the WUT and into Mid Tier. Our Tier 0 folks don't want to switch and have listed the inability of multi-level menus to expand when opened. In the docs this is not a feature that works in the browser. Has anyone come up with a solution ( javascript? ) to make all menu levels open when you click the widget on a menu enabled character field? Thanks in advance, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
