Hi All I do something similar for a specific submitter (Mark). On the HPD: Work Log I have a filter that on create gets the submitter and the vendor ticket number from the incident and puts them in z1D Char14 and z1 Char 15. Then I have a notify filter, run if z1D Char14 = “Mark” and z1D Char 15 != NULL then notify.
Might be able to do something like that. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jayesh panchal Sent: Tuesday, July 18, 2017 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: How to send the Incident Work log, Status ...etc updates to thirdpart via web service? ** Hi Abhi, It is possible but you need to push the incident status along with worklog update in HPD:WorkLog. So as soon as activelink push worklog entry to HPD:Worklog, You just need to pass Status in a custom field. After that you can map it in WebService SetField action in filter. Regards, Jayesh Sent from my Windows 10 phone From: Abhi$hek<mailto:abhi.masc...@gmail.com> Sent: 18 July 2017 10:27 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: How to send the Incident Work log, Status ...etc updates to thirdpart via web service? ** Can we achieve it with the help of single filter only so as to accommodate both status as well as worklog update towards third party. On 18-Jul-2017 8:06 AM, "Suresh Loganathan" <ersures...@gmail.com<mailto:ersures...@gmail.com>> wrote: ** Hello Abishek, Can you please create a 2 filter based on the 3rd party wsdl. One filter related to HPD:HELP DESK and another one for HPD:WORK LOG. Regards, Suresh L On 17 Jul 2017 6:24 p.m., "Abhishek Anand" <abhi.masc...@gmail.com<mailto:abhi.masc...@gmail.com>> wrote: Hi Experts, Please could you assist in designing the flow for below scenario in Remedy 8.1.02:- How to send the Incident Work log, Status ...etc updates to third part via web service? Early response will be highly appreciated. Cheers, AA. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
