Hi, The behaviour is dependent on the version of SRM/ITSM you have installed. Some person lookups include additional fields such as Corporate ID, etc, so you need to look at the underlying code on the Interface_Create form performing the lookup to see what additional values you can supply to make the search unique. By default the Interface_Create form only need First Name and Last Name, however if you supply additional information (see point above) it will be used in the lookup to uniquely identify and individual.
You can also add a "middle" name to the First or Last Names in the profile to make unique, but other than adding in the additional values to the search you would need to modify the underlying person lookup code to get round your issue. ---------------------------------------------- Kind Regards, Carl Wilson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand Sent: 03 October 2017 16:07 To: arslist@ARSLIST.ORG Subject: Getting error of duplicate contact info while trying to submit service request. Hi Experts, We are trying to submit service request from the request entry console with users profile having same Fname, Lname as well as email id. The Incident is not getting generated with the error:- 48255: "", "2 records have been found for the Incident contact information you have provided. Please talk to your data administrator to make this data unique."; We are having multiple profiles with same fname,lname as well as same email id but its as per business requirement. So please assist how to overcome it so that such users can also submit the request successfully with fulfillment ids getting generated. Regards, AA _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
