There’s a couple of places where BMC documents what’s new in Remedy 9 (both
9.0 and 9.1)
1) Product documentation. This is the most detailed info. For Remedy AR System,
please see
a. https://docs.bmc.com/docs/display/ars91/9.1.00+enhancements
b.
https://docs.bmc.com/docs/display/ars91/9.1.02%3A+Service+Pack+2#id-9.1.02:ServicePack2-Enhancements
c.
https://docs.bmc.com/docs/display/ars91/9.1.03%3A+Service+Pack+3#id-9.1.03:ServicePack3-enhancements
d. https://docs.bmc.com/docs/display/ars9000/9.0.00+enhancements
2) https://www.bmc.com/it-solutions/remedy-upgrade.html (note: this covers
both ITSM application and platform enhancements. The platform related ones are
mostly in tab “Lower Total Cost of Ownership”
3)
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2017/08/20/gaining-additional-capabilities-and-value-by-moving-from-remedy-81-to-91
If you need presentation material, I suggest that you work with your BMC Sales
or partner representative.
BTW, lots of features in the Remedy platform introduced with Remedy 9, not just
Smart Reporting. Just to give a few examples:
- 100% Java implementation of platform (which allows to do troubleshooting,
tuning, etc. using standard Java tools)
- FTS performance and relevancy improvements
- REST API
- Deployment Application
- Archiving / Associations
- Remedy SSO
- Zero downtime upgrades
- New Rich-text Editor
- CMDB enhancements
- Centralized Configuration
And more is coming very soon …
Peter
On 11/21/17, 4:29 AM, "Action Request System discussion list(ARSList) on behalf
of Toby Mitchell" <arslist@ARSLIST.ORG on behalf of toby.w.mitch...@gmail.com>
wrote:
Check out Smart Reporting. Best thing I have seen in my 16 years as a
Remedy developer.
Toby
Sent from my iPad
> On Nov 20, 2017, at 3:03 PM, Thomas Miskiewicz <tmisk...@gmail.com> wrote:
>
> Hello Listers,
>
> is there a document / presentation that describes what’s new in ARS 9 and
9.1? I’m especially interested in the ARS part vs. ITSM/MyIT related features.
>
>
> Thanks
>
>
> Thomas
>
>
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