Earlier this year, TE Connectivity decided to outsource the Global IT group. After 20 years I am in the process of looking for a new employer.
I spent my first 15 years at TE working with the Remedy Action Request System building custom applications. Tasks performed included day to day maintenance of ARS on Solaris servers, rebuilding a custom helpdesk application to use enhanced filters and active links while removing dependencies on ARS perl, moving ARS from Solaris servers to Windows servers, ARS upgrades, and license monitoring. Also included was general troubleshooting to understand bugs introduced with new versions of ARS, bugs coded in the workflow, and performance related issues with the Oracle engine. Custom applications included: - Expanding US centric Helpdesk to perform in a global setting - Creation of an Equipment List and integration with external data sources - Creation of workflow to monitor Fixed/Floating license usage and reduce system costs with appropriate license allocation - Creation of custom email reports using HTML tables - Replacing an Access based Telecommunication Charge back system with ARS workflow - Processes to validate and load Telecommunication charges from different vendors using digitl files into the charge back system - Creation of health check for out/in bound email. Used to monitor health of ARS email engine as well as email servers The last 5 years at TE, I worked with proxy servers and Aternity End User Experience software. Internet access issues and application performance issues expanded my experience and knowledge of networks. In the process of addressing issues we would need to troubleshoot everything from the client to the destination server including DNS, routing, and firewall as well as proxy rules. Troubleshooting techniques including log file analysis and data capture using tools such as WireShark and HTTPWatch. Please contact me off list for additional information concerning positions you may have available. Thank you Dave Shellman
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