Hi Stan, Do you have a contact for the HP President, I seem to have exhausted all contacts I have including the executive escalations teams.
Kind Regards, Carl On Mon, 22 Jan 2018, 22:25 Stan Feinstein, <st...@projectremedies.com> wrote: > Hi Carl, > > > > Write to the President of HP about this matter. He/she probably has their > own help desk that takes care of complaints like yours. That’s been my > experience. My rule has become: talk with the service desk twice, and then > go to the President’s office. I won’t bore you with the details, but it > worked twice, once with Bank of America and once with Southwest Airlines. > The Presidents of both companies had their own service desks which answered > to them. > > > > Stan > > > > *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *Carl > Wilson > *Sent:* Monday, January 22, 2018 1:53 PM > *To:* 'ARSList' <arslist@arslist.org> > *Subject:* Off Topic - HP Support Request > > > > Howdy, > > A little of topic, but none the less IT related. > > I would be appreciative if people could share/comment on the below to gain > some traction to get to a satisfactory resolution: > > > > https://www.linkedin.com/pulse/hp-support-carl-wilson > <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.linkedin.com%2Fpulse%2Fhp-support-carl-wilson> > > > > I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my > last BMC Engage trip in Las Vegas, only to have one of the screens crack on > one of the units. > > Up until present, I have not been able to have this fixed although > agreeing to pay to have this repaired and having the unit returned twice > unrepaired. > > > > Seems like in the UK/EU, you cannot get a "US" based machine fixed as they > cannot "obtain" the part from their US operations. > > > > I even supplied the required part (broken "screen", purchased at my own > cost from the US - screen only) to the repair centre, but as this was not a > "all in one" unit consisting of the backing plate (metal covering) + screen > i.e. , they would not repair the unit as they could not simply just "bolt > it in"! > > > > Cheers. > > > > ---------------------------------------------- > > > > Kind Regards, > > > > *Carl Wilson* > > > > > > > > > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> > > Virus-free. www.avast.com > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist >
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