Worked like an ARSList champ!!
Thanks profusely.
On 1/5/07, Lyons, Michael (USAEOUSA) <[EMAIL PROTECTED]> wrote:
** Bob,
I had the same issue last August below is wha support sent
me..........mfl
The email engine install does not start when Double clicking on emaild.exe
S O L U T I O N
--------------------------------------------------------------------------------
The problem is that Installshield is not able to extract the files from
the self-extracting emaild.exe executable.
The workaround is to extract the files manually.
To do this, go to a command prompt and change directory to the location of
the emaild.exe.
Next type the following command> emaild /extract_all:.\email
This should create a sub-directory called "email" with another
sub-directory called "disk1". Go to the "disk1" directory, locate and run
setup.exe. This will start the email engine install.
For more information please click on the link below
*http://supportweb.remedy.com/Rem/viewlet/Win_EmailEngine_viewlet_swf.htm*<http://supportweb.remedy.com/Rem/viewlet/Win_EmailEngine_viewlet_swf.htm>
------------------------------
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Bob Rowe
*Sent:* Friday, January 05, 2007 10:00 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Email service woes
** ARS 6.3, Windows Server 2003, MS SQL 2000.
I successfully installed the AR Server and the whole ITSM suite, but the
emaild.exe executable will not run. I double-click emaild.exe, it pops up
a message for a couple of seconds saying it's starting the install shield
wizard, the message goes away and nothing happens.
There are no entries in the OS event log, nor in any of the ARS logs.
I downloaded another instance of the zipped server file and extracted
emaild.exe--no improvement.
I tried stopping all ARS-related services. No change.
Does anyone have any ideas as to why emaild.exe won't run? What am I
missing here?
Thanks.
--
Bob Rowe, Remedy Action Request System Development and Administration
[EMAIL PROTECTED]
"The golden rule is to test everything in the light of reason and
experience, no matter from where it comes."
Mohandas K. Gandhi __20060125_______________________This posting was
submitted with HTML in it___
__20060125_______________________This posting was submitted with HTML in
it___
--
Bob Rowe, Remedy Action Request System Development and Administration
[EMAIL PROTECTED]
"The golden rule is to test everything in the light of reason and
experience, no matter from where it comes."
Mohandas K. Gandhi
_______________________________________________________________________________
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