Thanks Dave, but my concern is how to handle updates from external systems rather than simple updates.
On Wed, May 23, 2018 at 10:04 AM, Dave Shellman <adshell...@gmail.com> wrote: > Custom applications can be created with the ability to submit records > using a Read license. > > My guess is that the ITSM Suite is also configured for submitters to > create records with a Read license. > > Dave > > On Wed, May 23, 2018 at 12:04 PM Joey Neff <remedy0...@gmail.com> wrote: > >> From BMC’s End User License Agreement: >> >> *BMC Remedy Products*: Customer man not bypass or delay, in any way, >> the consumption of a concurrent or named user license to perform and >> activity that requires a user license (including, without limitation, >> submitting a ticket to a parallel form and then using workflow to perform >> and update without a license). >> >> >> >> Does BMC consider a User license to be an actual person or can the User >> License represent an external system that interfaces with Remedy? >> >> If a user license can represent an interfacing system such as Netcool or >> an externally customer facing portal, then how does that not violate the >> above restriction since a single “system” user could be performing updates >> that represent multiple users in that external system? >> >> >> >> Under Units of Measure, there is this statement: >> >> *Per third-party software: *A license is required for each installation >> of the third-party software product that interfaces with the Product. >> >> >> >> Is this referring to any external system interfacing with Remedy or for >> those applications developed and registered with BMC by an ISV? >> >> If this is referring to any external system interfacing with Remedy, then >> can it be assumed that if you provide that “user” with a fixed or floating >> license, that it can perform the same update functions that a person user >> could? >> >> -- >> ARSList mailing list >> ARSList@arslist.org >> https://mailman.rrr.se/cgi/listinfo/arslist >> > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > >
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