Radhika, I’m unable to find the defect now, I just emailed back on my support ticket to find out what’s going on and if they gave me the wrong defect ID, when I hear back I’ll let you know.
I’ll share the case details I opened. Subject: Parent Group Members Unable to Modify Tickets for Child Groups Description: We setup a Parent Group following the instructions here: https://docs.bmc.com/docs/ars91/en/using-a-parent-group-for-permissions-inheritance-609073717.html And then here: https://docs.bmc.com/docs/ars91/en/controlling-access-to-requests-for-hierarchical-groups-609073689.html#Controllingaccesstorequestsforhierarchicalgroups-82480 This is on the HPD:Help Desk form. Members of the Parent Group are unable to modify tickets without receiving this error: "You do not have the authority to modify incident, """INC000003459208""". You must be a member or an associate member of either the owner group (<group name>) or the assigned group (<group name>). (ARERR 1291018)" We went back and forth on this for a while until they realized the Parent Groups permissions were not effectively trickling down like the documentation says it should and they were going to fix it for 19.02. I’ll send an update once I hear back from BMC. Levi From: ARSList <arslist-boun...@arslist.org> On Behalf Of Narayanan, Radhika Sent: Thursday, February 7, 2019 9:06 PM To: ARSList <arslist@arslist.org> Subject: [EXTERNAL] RE: Question about parent groups Hi, Can you please share the description of defect id SW00552883 on parent groups? Thanks Radhika From: ARSList <arslist-boun...@arslist.org<mailto:arslist-boun...@arslist.org>> On Behalf Of Lippincott, Levi (OMA-GIS) Sent: Thursday, February 7, 2019 5:03 AM To: ARSList <arslist@arslist.org<mailto:arslist@arslist.org>> Subject: Re: Question about parent groups Parent Groups are not working the way they are supposed to there is an open defect on this I reported and is being worked on. SW00552883 I'm told it will be resolved in 19.02. Sent from my iPhone On Feb 6, 2019, at 5:23 PM, Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote: LJ, I had not considered that because I’m not at all familiar with it. I was concerned at the time about having to update the group names on user profiles (a custom form), “Assigned to Group” field on tickets, string values in workflow and such. I didn’t want things to break. Amazingly enough, nothing broke, aside from these field accessibility issues. As of now, I’m getting around this issue by adding folks to the old group. Management would like for those old names to be removed as soon as I can find a feasible way of doing so. Another factor that came into play is that when these groups were created eons ago, their group IDs were < 1000. That range is now in the BMC restricted airspace. I felt it best to have the new group IDs within the acceptable range. I was thinking that if I also changed the group IDs for the old groups as well as the names, that would definitely meant having to touch the forms. I hope this makes sense. Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 itsh...@etsu.edu<mailto:itsh...@etsu.edu> <image001.png><https://urldefense.proofpoint.com/v2/url?u=http-3A__www.etsu.edu_helpdesk&d=DwMGaQ&c=Ftw_YSVcGmqQBvrGwAZugGylNRkk-uER0-5bY94tjsc&r=DnVIGSEzlRIXfZATPlRnwApWkmEhQz97sCzMg1WKoKg&m=EJizdLriltgwcJGGOBPJTIx6r4MedvpoG1DOjrE2nhA&s=WcPcmh2UObHoPsuTWueWkodYeHomyK0Pbe0mBpxPmws&e=> From: ARSList <arslist-boun...@arslist.org<mailto:arslist-boun...@arslist.org>> On Behalf Of LJ LongWing Sent: Wednesday, February 06, 2019 6:04 PM To: ARSList <arslist@arslist.org<mailto:arslist@arslist.org>> Subject: [EXTERNAL] Re: Question about parent groups Dustin, I know this doesn't answer your question, but did you consider using the DataWizard to actually change the names instead of creating a whole new architecture? On Wed, Feb 6, 2019 at 3:59 PM Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote: Greetings! Management wanted me to change the name of some groups, some majorly and some not so much. So I created the new groups and made them the parent of the respective old group. According to https://docs.bmc.com/docs/itsm91/hierarchical-groups-using-a-parent-group-for-permission-inheritance-608490644.html<https://urldefense.proofpoint.com/v2/url?u=https-3A__docs.bmc.com_docs_itsm91_hierarchical-2Dgroups-2Dusing-2Da-2Dparent-2Dgroup-2Dfor-2Dpermission-2Dinheritance-2D608490644.html&d=DwMGaQ&c=Ftw_YSVcGmqQBvrGwAZugGylNRkk-uER0-5bY94tjsc&r=DnVIGSEzlRIXfZATPlRnwApWkmEhQz97sCzMg1WKoKg&m=EJizdLriltgwcJGGOBPJTIx6r4MedvpoG1DOjrE2nhA&s=WmsTnDQfD6WNorch3vg1pHOadl_MDQHAOgHa1qaXMUA&e=>, it says that all permissions assigned to a child group are passed on to its parent group. However, what I’m seeing is that if a user account is a member of the parent group but not the child group, some elements of certain forms are inaccessible for that user account. I was expecting that parent groups would be able to access things that the child groups can access. Isn’t it supposed to work that way, or am I going to have to touch the forms and fields in Dev Studio and adjust permissions? Thanks! 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