Hi All,
Our product, Meta-Archive <http://www.softwaretoolhouse.com/product/SthArch/index.html> , will produce html pages of all Remedy data, drilling down to any detail you’d like, with links to attachments - all through a configurable spreadsheet. Customizations and bespoke apps are trivial to configure in that sheet. Will handle any release of Remedy and ITSM including 32 bit. Will also build hierarchical indexes and record the URLs and searchable data on ServiceNow forms. All data into CSVs, html files including indexes. Interested in learning more? Take a look at the sample ITSM output <http://www.softwaretoolhouse.com/product/SthArch/sample/index.html> on the web. If interested in learning more, send us an email off-list. Cheers Ben Chernys Cheers, Ben Chernys Senior Software Architect Canada / Deutschland Mobile: +49 171 380 2329 GMT - 7+ [ DST ] Mobile +1 403 554 0887 Email: ben.cher...@softwaretoolhouse.com <mailto:ben.cher...@softwaretoolhouse.com> Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com We are a BMC Technology Alliance Partner <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ Check out Software Tool House's free Diary Editor and our Freebies Section for BMC ITSM & ServiceNow Forms and Fields spreadsheets. Meta-Update <http://www.softwaretoolhouse.com/product/SthMupd/index.html> , our premium ARS and ServiceNow Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive <http://www.softwaretoolhouse.com/product/SthArch/index.html> does ITSM Archiving your way: your forms and multi-tenant rules, treating each root request as a complete tree and checking associations. Archive to different servers, CSV files, HTML pages with links to attachments or archive forms. Our HTML version can write URL links and seartchable values in an ARS or ServiceNow form. Includes Restore abiliy. Meta-Databot <http://www.softwaretoolhouse.com/product/Databot/index.html> is an automated, extensibl,e BMC Data Wizard. It reads a file of data changes and sports an Undo feature. From: ARSList <arslist-boun...@arslist.org <mailto:arslist-boun...@arslist.org> > On Behalf Of Sanford, Claire Sent: August-15-19 1:21 PM To: ARSList <arslist@arslist.org <mailto:arslist@arslist.org> > Subject: RE: [EXTERNAL] Re: Old Remedy 6.3 data Yes, we moved to another solution. I enjoy learning the new stuff, but I miss the comfort of what I knew like the back of my hand. We have people come back for change records etc for legal things periodically and have to keep it. Thank you! Claire From: ARSList <arslist-boun...@arslist.org <mailto:arslist-boun...@arslist.org> > On Behalf Of LJ LongWing Sent: Thursday, August 15, 2019 2:04 PM To: ARSList <arslist@arslist.org <mailto:arslist@arslist.org> > Subject: [EXTERNAL] Re: Old Remedy 6.3 data Carina, If I'm not mistaken, they aren't using Remedy anymore (moved to another solution)....so Remedy for them is just in mothballs wanting/needing as little time/effort as possible. On Thu, Aug 15, 2019 at 12:54 PM Burns, Carina <carina.bu...@risd.org <mailto:carina.bu...@risd.org> > wrote: If it’s a custom app, why not import the defs with Designer Studio then DDM the records off the old ARSystem with migrator? Just be sure your database/system can handle that volume of data. I did that for our legacy custom help desk app (built on 4.3 and upgraded thru 8.1) and it’s all living happily alongside my ITSM/ServiceDesk/Smartit/DWP apps on my 19.02 box. I just did a basic “main menu” with “open form” active link buttons to select the old app forms. I also created a filter restricting record modifies/submits. If it’s an old ITSM records, could you maybe still migrate/DDM the data and put them into archive? I don’t know If they’d be viewable with whatever level of ITSM you’re currently running. From: ARSList <arslist-boun...@arslist.org <mailto:arslist-boun...@arslist.org> > On Behalf Of LJ LongWing Sent: Thursday, August 15, 2019 1:36 PM To: ARSList <arslist@arslist.org <mailto:arslist@arslist.org> > Subject: Re: Old Remedy 6.3 data Your option I think is to simply stop using Remedy at that point and just access the data at the DB level....if you want to use the Remedy Application, you need the Remedy application though. On Thu, Aug 15, 2019 at 12:12 PM Sanford, Claire <claire.sanf...@memorialhermann.org <mailto:claire.sanf...@memorialhermann.org> > wrote: Hey Old Friends! We have an old Remedy server that is strictly an archive. We have people ask for ticket info a few times a year or so. We have been told that we have to upgrade the server. Since the old server is 32bit and the new one is 64bit, they are telling me I have to reinstall the apps that are on the server. Does anyone have a front end for an old Remedy system that does not entail reinstalling the apps? Claire Sanford ISD ITCC Technical Engineering Lead Application Analyst Memorial Hermann, Memorial City Medical Plaza North 920 Frostwood Houston, TX 77024 P 713.338.6035 claire.sanf...@memorialhermann.org <mailto:claire.sanf...@memorialhermann.org> -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist <https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=cBOA5YEoZuz9KdLvh38YxdrPtfJt83ckXekfBgq5xB0&r=TjDOQeE84FB3IkKBOKJ7-reBz8qKDLQv4sMWw_GFxq4ypeuVm4ZMlj00hGeKuFbo&m=MALDIa38iVr7jw6M0kmOIiUqkQR7InXApIQLtOgk3So&s=2xi3wUi3t2JqcEMVs33r5X7MTz2H48JjSisFf6Jm8zs&e=> -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist <https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=cBOA5YEoZuz9KdLvh38YxdrPtfJt83ckXekfBgq5xB0&r=TjDOQeE84FB3IkKBOKJ7-reBz8qKDLQv4sMWw_GFxq4ypeuVm4ZMlj00hGeKuFbo&m=MALDIa38iVr7jw6M0kmOIiUqkQR7InXApIQLtOgk3So&s=2xi3wUi3t2JqcEMVs33r5X7MTz2H48JjSisFf6Jm8zs&e=>
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