Hi Tony, We've been doing this heavily for a couple of months now. In a nutshell, the process we've taken is to build a staging form that: 1) Pushes to the initial forms. 2) Pulls back the Instance ID and/or People ID and/or Reconciliation ID 3) Pushes to the supporting form with the appropriate references. This is needed for Product and Operational Catalogs Relationships between any two CIs In fact, as I'm typing, my other screen is currently relating People to their Laptops using this strategy. Bottom line, doing a direct import to the target form has limited use in version 7.0. You have to turn on logging...do the "relate" or "create" then examine the log to see what's affected. Here's an example: I'm relating people to their Laptops. My staging form takes the Person's login ID and does a lookup on CTM:People. I then pull the People ID. I take the Asset ID and do a lookup on BMC_COMPUTERSYSTEM and get the reconcilation ID. I then create an entry in AST:AssetPeople with all the IDs and it's done. Doing CI to CI relationships is basically the same thing. turn on your logging and create a basic relationship. Go through it and create a staging form that does the same thing. Then, import into your staging form. Let me know if you get stuck with something. I'm willing to send you my staging forms and related filters...but you could probably build your own about as quick as it would take you to figure mine out. Tim
Tony Worthington <[EMAIL PROTECTED]> wrote: I've heard that it is a tedious process and that much backend data regarding relationships/etc. is populated via AL's -- therefore not happening on merge. This is one of our to-do's so I'm sure I'll be spouting off about it eventually. :-) I'd also be interested in hearing from folks who've started down this path... -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jake Taylor Sent by: "Action Request System discussion list(ARSList)" 01/05/2007 04:26 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Pushing data to the CTM:People form in ITSM 7 Dear listers, Unlike the SHR:People form in previous ITSM versions, the CTM:People form in ITSM7 is linked to about a dozen other people-related forms, making the process of populating this form (and its related forms) quite difficult and complex. We've been able to import our People information into a custom-built form where it now resides (on ARS7). The next step is to push this data (around 37k records) to the ITSM7 People forms. I was just wondering if anyone out there has successfully done this and, if so, what steps did you take to accomplish this? Thanks very much in advance. Regards, Jake Taylor Email: [EMAIL PROTECTED] NewYork-Presbyterian Hospital New York, NY _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
