Hi Listers! I’ve always been using the “original" Business Time function in my ARS workflow, but now I’m tasked with rewriting an old assignment functionality, and I thought that I might be better off using the Version 2 Business Time functionality.
But I honestly doest really understand the relationships between Business Times, Shared entities and (in my case) Support Groups. I was expecting to some system forms with a GUI to create these relationships, but I only have backend forms Business Time Segment Business Time Shared Entity And a couple of associates join forms. How is this supposed to be maintained in a non-ITSM environment? Is it at all, or am I better off sticking to what I know (the original Business Time functionality)? Anyone having built an admin Gui for this, who want to share? /Jan
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