Well believe me or not they say they cannot locate my old account.. I was registered with Remedy support years ago using my old email address when I worked with a previous employer, and then after moving to my current employment had my email address on that account changed to my current email address and over a phone call since I could not for some reason remove the old support contract ID's had Remedy support remove that for me, and make my current ID's I use as my default..
All went well for a while till they decided to make that change.. and now I cant get in using either my old email address nor my new one.. The funny thing though is when I hit the link 'Forgot password', it does take me to the 'questionaire' page that helps retreive the password, which off course is of no use to me as I do not have access to that old email address now.. but the fact that it takes me to those questions shows that the old account still exists in their system with that old email address tied to it... Yet their support are unable to retreive that for me... If I try logging in with any of my updated email addresses, their system does not recognize any of those email addresses... So this morning I saw one of their support mails asking me to reregister, as they cant seem to retreive my old account which I can bet for the above reasons is still resident in their system.. Go figure... Thank God for the ARS List - at least we have one consistent source of support for us to bank on.. Joe ----- Original Message ---- From: Rick Cook <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, January 8, 2007 5:10:06 PM Subject: Re: Remedy Support login.... ** Just be thankful that you made the transition after they got most of the major bugs out of the system. Some of the rest of us were severely impacted for a while, until they moved out of "Production Beta" mode. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Fincher Sent: Monday, January 08, 2007 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support login.... ** Joe, When I contacted BMC about my old login they told me to use the email address that was associated with my account as the login id, with the password for my old account. Once I tried this I was able to get back into support. I seriously don't like the direction that BMC is taking with support but some of the old guys are still around and still very helpful. Good Luck, Dave ----- Original Message ---- From: Joe DeSouza <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, January 5, 2007 5:36:12 PM Subject: Remedy Support login.... ** Does anyone on here know what happened to the old user logins? I used to have an account and it suddenly seems to have disappeared. I am at the moment corresponding to Customer support via email and dont seem to be getting too far as they seem to not be able to retrieve my account information.. Has anyone else faced this problem before? I could create a new account as they are suggesting but that would mean I will not have access to any of my historical tickets, enhancement requests, etc that I had submitted.. That would suck... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http:/ss/mail.yahoo.com __20060125_______________________This posting was submitted with HTML in it___ __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
