Service Desk Express is, or rather was, Magic Service Desk. It was acquired by Remedy Corp (please correct me if I am mistaken here) sometime before BMC gobbled up Remedy as a means of expanding their offerings.
SDE is not quite what what you're thinking... SDE is entirely web based, and is build upon the Windows DNA model (as of version 8). The upside is that it does not require a client-side user tool install. The downside is that integrating on the desktop is a bit more difficult, as you're working from within a browser. SDE is linked at the hip with Windows IIS (at least presently). If your web application server platform happens to be *nix based, you're pretty much S.O.L., and will need to change to make nice. If you're planning on making such a migration to SDE, you're going to need to make a clean break with your existing system altogether (simplest approach, right?), or convert the legacy data. The conversion could be a bit of a challenge, since these are different products, and have completely different database schemas. I had started a write up on the process for linking the two a couple of months back (and planned on forwarding it to someone from the list) - but - I have not had the time to finish... Is it possible to get support for the AR System though a third party anymore? Way back when, there used to be a couple of companies out there that did exactly that and the pricing was competitive. On Tue, January 9, 2007 6:19 pm, Roger Justice wrote: > That is the new name of Magic and is not built on ARS. > > -----Original Message----- > From: [EMAIL PROTECTED] > To: arslist@ARSLIST.ORG > Sent: Tue, 9 Jan 2007 5:59 PM > Subject: Service Desk Express vs. Remedy Helpdesk > > > > Hi list! > I have some technical specs on Service Desk Express from BMC. Is this > basically Helpdesk Light? > > Are any of you all using Service Desk Express? I have ARS 6.3 and > Helpdesk 5.6 and I have customized the forms quite a bit. > > > I have asked our sales rep. for pricing but have not gotten a response > yet. I like my Helpdesk product fine- it is the support costs per year that > I don't like. I am trying to figure out a way to decrease > that amount and thought this could be a way to do it. > > Thanks for any help you all can provide. > Brad Terhune > > > _________________________________________________________________________ > ______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > ________________________________________________________________________ > Check out the new AOL. Most comprehensive set of free safety and security > tools, free access to millions of high-quality videos from across the > web, free AOL Mail and more. > > _________________________________________________________________________ > ______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
