One of my users has requested that we provide the capability to add attachments to a Help Desk ticket that is submitted via email. I cannot find any specific references to this in the documentation, KB or on the list. Could be that I did not dig deep enough, but when the words started running together I decided to give up the hunt. Does anyone know if this is a possibility? Any tips or information would be greatly appreciated.
ARS 6.3 Help Desk 5.6 Server 2003 SQL 2000 Thanks, Shane Buchholz Call Center Supervisor Samaritan Health Services [EMAIL PROTECTED] 541-768-4740 Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
