Thanks for replying guys. So it seems as if Remedy does not have the ability to parse HTML (radio buttons) without the aid of a web application....that is a definite no, right?. If so, I guess it is time to use the Remedy API.
Regards, Eug On Jan 11, 8:01 am, "Heider, Stephen" <[EMAIL PROTECTED]> wrote: > Eug, > > We do something similar here, but it should also work for email surveys: > > Remedy sends an html form template. When received by employees, they > open it (Outlook), enter some information and make a selection from a > radio button. Then they enter their password in a password field and > click the Submit button. > > The data gets posted to a web app (ASP.Net). The web app verifies their > password and then updates Remedy accordingly. When you post emails to a > web page (instead of sending an email directly to Remedy) you can do > anything you want using the ARS API. Verifying the password helps > ensure that only the intended recipient is submitting the survey/email > form. > > HTH > > Stephen > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Eugene G. > Sent: Wednesday, January 10, 2007 11:36 PM > To: [EMAIL PROTECTED] > Subject: Sending HTML email surveys to requesters and getting their > input back > > Was wondering if the following is feasible/ will work. > > I want to send survey's by email in HTML format (From Remedy). These > custom surveys will use radio buttons for possible answer choices. When > the user receives this HTML based survey by email, fills it out, and > sends it back; is there a way for Remedy to parse the radio button > selections? > Does anyone see any pitfalls or have better suggestions? I'm thinking of > creating a replica of my survey form (in a HTML editor) and making this > an email template. We want a nice clean appearance to the surveys; using > text only is sooooo 1998 ;) > > Thanks a bunch, > > Eug > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
