Tony, I was in something of a similar predicament- in my case, I quickly came to the extent of our outgoing admin's knowledge and found myself "on my own". The third most helpful thing that I found (after this list and the manuals) was creating a dummy form (we only have a production enviroment as well). This is still useful to me today to try out things and figure out what works and what issues I'll run into.
FYI, you can get the Admin Client here:http://www.bmc.com/info_center_support/overview/0,3252,19097_4736150,00.html though I believe you need your Remedy Support login information to access. HTH Shawn Stonequist EMNS, Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
