Another thing about SLM is that its a installshield and not really an install script (on unix) and it tends to bomb out during an install.. So its a mighty good idea to take a backup of the database before attempting to install it just for a good measure...
All other V7 apps use install scripts (on UNIX) so they are less buggier.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. ----- Original Message ---- From: Tony Worthington <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, January 18, 2007 8:14:36 AM Subject: Warning ... SLM 7.0.2 install w/o collector - SOLUTION Here's the solution (from support.) Guess I should have paid better attention to the release notes. :-/ Granted, I have not yet tried this... we'll see. "There is an 'overwrite install option' in the release notes for SLM 7.0.02. This overwrite allows you to re-install SLM on top of an existing install. Please check out page 11 and 12 of the SLM 7.0.02 release notes (not the install guide) for details about the overwrite install. There are some steps and post-install checks mentioned in that section. You can use this to reinstall on your existing installation of SLM, and this time around you can also select the collector option. Also, when you do an overwrite, you will not lose any of your existing SLM data or Service Targets that you've already created. Data does not get deleted. You can retrieve the release notes for SLM 7.0.2 from the supportweb > Downloads area." -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 ----- Forwarded by Tony Worthington/Corp/Kohls on 01/18/2007 07:12 AM ----- Tony Worthington/Corp/Kohls wrote on 01/08/2007 07:32:04 AM: > Chris - > > I'm not sure when the 'bundled' thing happened... but I think it was > 7.0.2. I wonder if you can install the 7.0.1 collector standalone > and then upgrade it to 7.0.2? Probably not. > > Since posting, I have rejected the support solution (restore, > reinstall) and the ticket has been escalated. We'll see where it goes. > > And I agree with you on the whole jboss thing. Hopefully that will > be addressed soon, as I could use not having to learn another > http/whatever server. Especially after having dumped SE and IIS to > simplify things. > > -tony > > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > strauss <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> > > 01/05/2007 05:34 PM > > Please respond to > arslist@ARSLIST.ORG > > To > > arslist@ARSLIST.ORG > > cc > > Subject > > Re: Warning ... SLM 7.0.2 install w/o collector > > That doesn't make much sense considering how much hell we (I for sure) > raised at UserWorld about them requiring unknown (here) crap, > specifically jboss, installed on your AR server (of all places) ahead of > the SLM collector. BMC Remedy _promised_ at UserWorld an updated > collector that will (a) run on a separate server machine from the AR > Server and (b) run on ServletExec and eventually Tomcat instead of or in > addition to Jboss. I installed SLM 7.01 Patch 003 without the collector > with the expectation that I can install a newer version of the collector > on a separate server with a _known_ JAP server engine when they have it > ready. Now you say the two pieces are only installable together, once!? > That's just wrong. > > AND they want us to pay three times as much money for this crap as we > did for SLA!??? That's even MORE WRONG. > > Christopher Strauss, Ph.D. > Remedy Database Administrator > University of North Texas Computing Center > http://remedy.unt.edu/helpdesk/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington > Sent: Thursday, December 28, 2006 7:26 AM > To: arslist@ARSLIST.ORG > Subject: Re: Warning ... SLM 7.0.2 install w/o collector > > Yea, that's probably what I'll attempt. I can't imagine it will go > smoothly. :-) Too bad they bundled the installers in 7.0.2.... > > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > > Joe DeSouza <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> > 12/27/2006 12:44 PM > Please respond to > arslist@ARSLIST.ORG > > To > arslist@ARSLIST.ORG > cc > > Subject > Re: Warning ... SLM 7.0.2 install w/o collector > > ** > Try deleting the entries from the SHARE:Properties form that belong to > SLM.. The installation script might assume that SLM is not loaded and > might allow you to install that collector component.. Take a backup of > the > system before you attempt this.. Also before deleting the necessary > entries from the SHARE:Properties form, export the entries you would > need > to delete to an arx file for backup.. > > Hope this helps... > > Joe D'Souza > Remedy Developer / Consultant, > BearingPoint, > Virginia. > > ----- Original Message ---- > From: Tony Worthington <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Wednesday, December 27, 2006 1:04:30 PM > Subject: Warning ... SLM 7.0.2 install w/o collector > > So in building out one of our new servers, I installed SLM 7.0.2 and > didn't include the collector component. This was available as a > standalone install in previous 7.x versions. In contacting support for > assistance: > > Currently it is not possible to install the Collector component after > the > initial install of SLM. If the Collector isn't installed at the time > you > install SLM, it's not possible to go back at a later time and install > the > Collector. If you need to have this functionality, then you'd need to > roll back to before installing SLM, and the reinstall SLM, this time > enabling the Collector installation component. > > So be warned.... make sure that you install the collector component > during > > the initial setup if you need it. > > If it's not one thing it's another *sigh* > > -tony > > P.S. Anyone have a workaround? I'd rather not loose 5 days of work. > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or > > use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and > notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's > reserves > the right to retrieve and read any message created, sent and received. > Kohl's reserves the right to monitor messages to or from authorized > Kohl's > Associates at any time > without any further consent. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > > the Answers Are" > > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > __20060125_______________________This posting was submitted with HTML in > > it___ > > > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or > use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and > notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's > reserves the right to retrieve and read any message created, sent and > received. Kohl's reserves the right to monitor messages to or from > authorized Kohl's Associates at any time > without any further consent. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
