Hey, Brian and other Flashboarders: LOL...when I first read this. And then this sad thought came over me. He might be serious. Agreed, it is one of the buggiest apps Remedy has released. For grins, I tested the Remedy User 6.3 Patch 20 to see if the drill down issue would be fixed. I think you already know the answer.
My perception of the way Flashboards is treated within BMC Remedy is like something to be ignored; kind of like a third leg. Sure we know its there, but do we have to bring attention to it? Support and bug fixes are lacking. It simply doesn't seem that Flashboards has the proper backing, engineering or technical support (Russell and Carrie are exceptions). Maybe there's hope. I wonder if the Flashboard.exe in the 6.3 DST patch has some fixes. Right now, we won't know until we install it. It's the only application on the 6.3 Patch 20 FTP site without a readme file. Michelle (The opinions expressed here are my own and does not necessarily reflect the opinions of any other individual or company.) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, January 19, 2007 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Drill Down Stopped Working Hi Michelle, Don't remember if the patch was Mid Tier, server or both. It was awhile ago. You should know by now that the Flashboards product has been coded to produce a new bug every 15 - 30 days without any changes introduced. It has to be the buggiest app ever written. :( Brian -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Wednesday, January 10, 2007 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Drill Down Stopped Working Hey, Brian: Its always nice to hear from a fellow Flashboarder. When you mention patch, was it for ARS Server, Mid-Tier or User Tool? Most of our users are on the Mid-Tier, so will not experience the issue. We have just a handful of users that are on the User Tool. Tech Support is researching. In the interim, we're going to upgrade them to the 7.0.x User Tool where the problem doesn't seem to occur. We did have a release recently, where we imported a few forms and workflow. However, there were no FB changes nor any workflow that affected FBs at all. And also, this issue occurs on every FB on every form. Just to be on the safe side we re-flushed cache, the other night. Still no change. The strangest parts for us is: The same FB's are not affected in Dev when viewed through the 6.3 User Tool. The same FB's work in Prod when viewed through a 7.0.x User Tool. Thank you for responding, Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, January 10, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Drill Down Stopped Working Hi Michelle, Still stuck in Flashboards hell. I also experienced this some time ago and opened a ticket with support. It was fixed in one of the patches. I am running the 7.x user tool with no problems. Just tried 6.3 patch 3 and it has the problem you are experiencing. What changed in your production environment a few days ago that caused this? Brian -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Wednesday, January 10, 2007 11:09 AM To: arslist@ARSLIST.ORG Subject: Flashboard Drill Down Stopped Working Hi, Friends: We also have a flaky issue with the URL string on any and all Flashboards in production. It just started happening a few days ago. In our case, the Flashboards DO display. However, the drill down no longer works in the User Tool. Strangely enough, this issue does not occur in the dev environment, using the same User Tool. The Dev and production environments are all on the same version and patch level of everything. When drilling down on ANY Flashboard on ANY form in the Remedy 6.3 User Tool (any patch), a separate browser window opens (yes a browser - that should not happen in the User Tool). The URL string is missing the /arsys. A page cannot be displayed message occurs. I've reported this issue a few months ago. And it mysteriously went away. Now its back. This on again/off again flakiness has occurred since moving to a 7.0.x Mid-Tier. The issue has been reopened. The Default Web Path in the Admin Tool has not changed in about a year (and neither has the mid-tier hostname). We use an alias. We've already tested hard coding the actual DNS name. No change. By the way, it appears to be a non-issue when using a 7.0.x User Tool. For grins we've tested different Mid-Tier versions to no avail. ARS 6.3 Patch 18(Windows 2003, SQL Server 2000) Mid-Tier 7.0.0 Patch 1 (Windows 2003, IIS 6, Servlet Exec 5.0.0.10, Java ver 1.4.2_12) Mid-Tier 7.0.1 (Windows 2003, IIS 6, Apache Tomcat 5.5.17, Java ver 1.4.2_12) Remedy User Tool 6.3 P3, P18, P19 (Does not work!!) Remedy User Tool 7.0.0 P2 (Works) Anyone else experience this? Michelle ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
