Hi Jase, One thing that I found useful when I needed the same attachment in multiple places was to create a shared attachment form. Then use a table field to display the attachments on whatever forms the file needs to displayed on (it is also nice because you can see who added/last modified the attachment(s) and when in the table field and can have potentially unlimited attachments per ticket). This way you do not have to create workflow to keep multiple attachments synchronized and you don't waste database space with duplicate files. You will have to also create a dialog box to attach / modify / delete the files in place of right clicking on the attachment field but I find that it gives a bit more control. This workflow is portable so you can keep adding it to other forms where you need it, just copy the table and buttons and update the active links.
Let me know if you want, I could search my archives for a def. Jason On 1/19/07, Jase Brandon <[EMAIL PROTECTED]> wrote:
** Hello Listers, Help Desk 6.0 Patch 15 SQL Server 2000 I am trying to figure out a way to mirror the attachment tab on HPD:Help Desk Form to the CHG:TSK Form. Desired Result is that if an attachment exists on HPD:HelpDesk, whenever a task is created from the "Create Task" button and an attachment exists, or when an attachment is added to the case, then add the attachment to the task on CHG:TSK. I copied the attachment pool field from HPD:Help Desk to CHG:Task. Then created a filter on HPD:HelpDesk to do a push fields to CHG:TSK on modify (when the attachment is added). I can't get it to work so far. I am currently running through logs trying to discern what is going wrong. I am wondering is it has something to do with my execution order or if attachment pool fields behave differently. I don't have much experience dealing with attachment pool fields other than just plopping one on a form. Has anyone else had a similiar experience? Thanks in advance for your ideas, *Jase Brandon * *Remedy Administration/Development * *Customer Support Systems Group* *Desk - (615) - 320-4494* *Cell - (334) - 318-5426* [EMAIL PROTECTED] DaVita Inc. __20060125_______________________This posting was submitted with HTML in it___
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
