AR System 7.0.01 patch 002 is currently scheduled for early March. If a hot fix is needed for your specific issue, hot fixes may be supplied prior to Patch 002 through BMC Support. Support would also be better able to determine to which defect you are referring and to and its current status. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of White, Ed Sent: Friday, January 19, 2007 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Listers, Just a note for anyone that is utilizing a Server Group. I have been advised not to install patch 1 for 7.0.1. I did upgrade to 7.0.1, but there is a bug where the server does not recognize floating licenss issued for a server group. This is fixed in patch 1, but I was informed that it introduces another bug where the server does not release the licenses from the user, after logout or after specified time. So I cannot apply patch 1. David, Is there going to be a patch 2 coming that does not contain these issues.? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, January 18, 2007 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi Kathy, There is no "DST patch" specifically. DST fixes are included in AR System 6.03 Patch 020 and AR System 7.0.01 Patch 001. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grinnen, Kathleen D (US SSA) Sent: Thursday, January 18, 2007 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi, I'm new to this discussion as well. Is there a patch available that is specific to DST and not cumulative? I got put in as the coordinator for our IT DST effort yesterday and realized today that Remedy has to be patched too. I need an "EASY" button. Thanks. Kathy ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, January 18, 2007 5:46 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a "Yes" listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -----Original Message----- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG ' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -----Original Message----- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: ' arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts > I'm pushing BMC a little harder for [...] a more specific description > of what will and what will not work properly after the DST change on > 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. 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