The new naming convention is Service Desk that includes Incident and Problem Management. This is the direct replacement to Helpdesk. -----Original Message----- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 24 Jan 2007 9:11 AM Subject: Remedy Helpdesk and ARS 7
Is anyone running ARS 7 with Helpdesk 5.6 on Windows Server 2003? If so, does it work all right? I don't understand the Helpdesk product offering on BMC's site at this time. There is something called Helpdesk v. 9? But it is not available for download. There is also something called BMC Remedy Service Desk Application and ARS. Could someone help me understand how the product line is changing? If it is? Thanks, Brad Terhune _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
