Hi Katherine, I have had this problem before as well. Somehow your business tags on the form "Business Time Workdays", "Business Time Holidays" got removed. If I remember correctly, your Remedy system has been configured to use SLA on whatever form you are trying to use and somehow the business tags are missing so it won't let you submit. You have to create one business tag record for each group on the above mentioned forms, group name has to match exactly. You should then be able to submit tickets again. Please let me know if this helps or if you have any questions. :) Jase Brandon
Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Monday, January 29, 2007 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: AR System user Warning HELP ** Hi Katherine, Probably you need to see the configuration/settings in "Business Time Holidays" and the "Business Time Workdays" forms to remove unwanted configuration. You can run a report on these two forms for the incorrect entries to see the "Last Modified" field value to know the user who last modified these entries. Also check for the client side log for the source of these messages while attempting to send the ticket. Hope this helps! Thanks, Mohan ----- Original Message ---- From: Katherine Hoffner <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, January 29, 2007 2:39:08 PM Subject: AR System user Warning HELP ** Hi all... I came in to work with a wonderfull issue. When ever anyone in my groups tries to send in a ticke they get the following. The business Hour tag 'user' does not exist in the Business Times Holidays. See your administrature to have it configured. ( ARWARN 42099) The Business Hours tag 'user' does not exist in the business times Workdays form to have the tag configured (ARWARN 42098( 42105) None of this was ever set up so I am unsure how to put it back. Is there a way to find out who did what to the system. I actually already know who but they dont remember, but maybe there is a way to find out what it was she actually did. Katherine __20060125_______________________This posting was submitted with HTML in it___ ________________________________ Expecting? Get great news right away with email Auto-Check. <http://us.rd.yahoo.com/evt=49982/*http://advision.webevents.yahoo.com/m ailbeta/newmail_tools.html> Try the Yahoo! Mail Beta. <http://us.rd.yahoo.com/evt=49982/*http://advision.webevents.yahoo.com/m ailbeta/newmail_tools.html> __20060125_______________________This posting was submitted with HTML in it___ DaVita Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
