I concur with Ron's assessment. My own most recent upgrade of this type was done on a new server (i.e. not the current production server), so the errors were not critically impacting, but it did require some re-installs and such. Also know that you get an unpatched CMDB with ITSM 6 - you'll have to factor in upgrading that to at least 1.1 patch 3, unless you want to listen to Support constantly telling you that you need to do that.
All that being said, we have Help Desk and Change 6.0 running fine on ARS 7.0 patch 2 now. Rick On 2/7/07, Ron Legters <[EMAIL PROTECTED]> wrote:
Kyle - Are you planning to upgrade from ITSM 5.5 directly to ITSM 7.X? Just asking because my experience with upgrading to ITSM 6.0 after upgrading to ARS 7.0 was not pretty. The CMBD didn't install correctly, and I got errors that wouldn't go away until I ripped everything out and started over, installing ITSM 6.0 on ARS 6.3. Fortunately, this was my dev environment. That said, I can't imagine why ITSM 5.5 wouldn't run on ARS 7.0.1 just fine. Thanks, Ron Tools Admin -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, January 24, 2007 6:27 AM To: arslist@ARSLIST.ORG Subject: Re: Anyone run ITSM 5.5 against ARS 7.0.1? Anyone using this or have seen this work. Thanks Kyle Kyle Whitley wrote: > Just wondering if anyone has ran the ITSM 5.5 applications on ARS > 7.0.1? We plan on upgrading the apps, but this would happen after the > ARS is upgrade across all our servers. > > Thanks > > Kyle > -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia
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