Are you checking escalations or filters? It seems time based, so should be an escalation...
John -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Wednesday, February 07, 2007 2:18 PM To: arslist@ARSLIST.ORG Subject: Helpdesk 6 Weird Notification I have a notification that is sent out to the manager of a group when a ticket has not been responded to by the assignee. It has no subject line and I can't find the workflow that sends it out. I have used ARUtilities to look at the notifiucations and there is nothing there that shows the text that is in the message. Does this look familiar to any of you!? From: Remedy Sent: Wed 1/31/2007 3:57 PM To: Sanford, Claire Subject: Help Desk case HD0000001236329 has not been responded to by Claire Sanford. Please follow up on this issue. This issue is from Claire Sanford regarding: TEST TICKET HD 6 SLA 6 loaded but not in use other than the canned one's that come with the system. ARS 6.3 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
