John, We've done that but it creates a folder for the old alias and a multilicense file with all the new licenses.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Monday, February 12, 2007 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Server Alias ** Hello, We did an alias change and had to delete the .multilicense file before it recognized the licenses again. HTH, John -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOD Sent: Monday, February 12, 2007 8:14 AM To: arslist@ARSLIST.ORG Subject: Server Alias ** We recently changed the hostid on our server and purged the licenses to the new hostid, but my users are getting the following error if I enter the new hostname in the server alias field. "ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : <server name alias> : RPC: Name to address translation failed - No such hostname". Where I have <server name alias> is the name I see when I go to File -> Server information in the Remedy Administrator tool. This is not the hostname of our current remedy server. It is the name of the old remedy server. I tried to change the name from the Remedy Administrator tool which it let me do, but when I try to log in after restarting the service, I get this error from Remedy Administrator: "This version of the Action Request System(R) is ready for us eor evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com <file://www.remedy.com> . (ARERR 2877) <server alias I have changed to / current hostname>" Under C:\Program Files\Common Files\AR System\Licenses there is a folder with the old hostname. Do we need to reapply the licenses after chaning the server alias? Will this fix the original error that it cannot connect to the Plug-In server? Neil "Sully" Sullivan Remedy Developer/Administrator AFRL/SNOD Wright Patterson AFB, OH 45433 937-904-9788 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
