Jack, In order to survey the 100th Resolved ticket you will need to build a small form that counts every ticket that gets resolved. When the counter hits 100 that is your ticket number and you send a survey for it. This is the general idea. HTH,
John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson Sent: Tuesday, February 13, 2007 12:49 PM To: arslist@ARSLIST.ORG Subject: Sending HD Surveys on 100th Resolved Ticket All, I am trying to send a survey out on every 100th resolved helpdesk ticket. Has anyone done this and what would be a good workflow approach to building this? Thanks, Jackson _________________________________________________________________ Get in the mood for Valentine's Day. View photos, recipes and more on your Live.com page. http://www.live.com/?addTemplate=ValentinesDay&ocid=T001MSN30A0701 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
