We ran into problems loading Patch 20 on our Mid-Tier using the "File Replace" method (Linux OS), due to missing links in shared object libraries. The workaround provided by BMC was to rename the original Mid-Tier install directory, then apply the patch to the original install location using the installer script method and selecting 'Other' when prompted for a web server and JSP engine.
The libraries extracted by the installer script were *not* identical to those provided in the file replace method, and everything worked correctly after running the script. Don't forget to log into the Mid-Tier administration page to restore any settings that were in place prior to the patch being applied, such as "Prefer standard/windows views". The patch will erase any custom settings and will reset the password on the Administration page back to the default of 'arsystem'. --Thomas ----- Original Message ----- From: "Katherine Hoffner" <[EMAIL PROTECTED]> Newsgroups: gmane.comp.crm.arsystem.general To: <arslist@ARSLIST.ORG> Sent: Tuesday, February 13, 2007 13:23 Subject: Remedy 6.3 Patch 20 ( DST ) I know we have discussed this before but I was wondering if any of you have seen any new problems loading patch 20 for the DST fix. I am running the following: Remedy 6.3 Oracle 10g patch 18 Unfortunately I do not have a development server so once I install patch 20 thats it. -- Katherine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
