I use the ITIL card. If your management has embraced the ITIL standards, or some sort of normalized naming to describe things, this should be an easier sell.
Not to mention, how else do you specify work being done during other, non- IT related incidents or requests such as Facilities, purchasing, sales etc.? Good luck _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
