Its documentet in the BMC(r) Remedy(r) IT Service Management 7.0 Architecture document.
Chapter: ITSM 7.0 subsystems. But be prepared to spend some days to understand it... -- Jarl On 2/20/07, Eric Zhang <[EMAIL PROTECTED]> wrote:
Jarl, Do you know if there is any in-depth document on CAI? I want to do something similar but don't know where to start with and which way is the easiest and has the least impact to the future upgrade. Thanks, Eric On Tue, 6 Feb 2007 12:04:24 +0100, =?ISO-8859-1?Q?Jarl_Gr=F8neng?= <[EMAIL PROTECTED]> wrote: >It could be a nigthmare. Tried to add two more attachment fields in >SRM:Request to be added into Change. Took som days to complete... > >Take a look at the form: Define Command and Command Parameters > >-- >Jarl > >On 2/5/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: >> All, >> I added a few fields to RQC:ServiceRequestWizard and to SRM:Request as >> well as HPD:HelpDesk (ie Incident Management) forms. My problem is I >> can get the new fields to populate the SRM:Request but for some reason I >> cant find where to tell the system that these fields need to be pushed >> to Incident Management. I do see the SRM:AOI:xx filters being looped >> through filter guides and grabbing the Field ID's and then data into >> another temp field in CAI:Event Parameters but do not see where the >> system is being told which fields to grab and how it is being inserted >> into the HPD:HelpDesk form. I believe I am overlooking a configuration. >> If someone has already done this please let me know what I am missing. >> >> >> Remedy 7.0.1 >> SQL 2005 >> Incident Management 7.0.1 >> Change Management 7.0.1 >> Windows >> >> ___________________________________________________________________________ ____ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" >> > >__________________________________________________________________________ _____ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" >=========================================================================
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