Hi John, If the ARS server is at Patch 18 then I think the problem is not yet patched !! As the real patch is on the server libraries even if it is related to email. We have recently apllied patch 19 for server, email and midtier. We are in the process of testing. Best Regards, Uday ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, February 22, 2007 03:58 AM To: arslist@ARSLIST.ORG Subject: Email notification problems ** Hello all, Some time last week, the Help Desk form suddenly stopped sending out emails to groups. Instead, the logs show that Remedy is creating one email for only one of the group members instead of one email for each group member. This is only happening with Help Desk - CHG, TSK, and all of the custom apps are not experiencing this and are still sending to all group members. When I first had this issue, the folks in support told me to update the email engine to patch 19, so I did, and everything was fine up until about a week ago. I've gone through various logs and none of them have any records of issues near the time when this first began. Has anyone else seen this before, or have an idea of what might cause this? I'm restarting Remedy this evening to see if that fixes it, but I'd love to have any insight y'all can offer in case it comes up again. ARS 6.3 patch 18 Email engine 6.3 patch 19 Solaris 9 Oracle 9 Thanks, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
