For some reason my record got dropped from the user cache. So
even tho I had a record in the User form, I couldn't log in.
And the system looks at the cache for permission to run
commands, so it wouldn't let me run the "arreload" command.
Fortunately our database is a copy of an old database, so
following some offline advice from Carey Black, I used the
info in the user_cache table in the old database to do an
"insert into user_cache" command to put myself back into the
cache on the new system. Then I could get back into the system.
I am still totally baffled on how a person could accidentally
delete himself from the cache. I am the only person who goes
into this system, but I was editing the ar.conf file and I
don't see how that would done it.
Any suggestions?
Thanks to all who replied.
Dwayne Martin
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
--- Begin Message ---
Thanks, Joe. I am in the process of trying to get LDAP to
work, so LDAP could easily be part of the problem. However, I
do have a special Remedy password, and when I go in as guest
user I see "*****" in my password field.
Could I have accidentally set it so it is trying to use LDAP
(which isn't set up yet) even tho I have entered a password?
Dwayne
---- Original message ----
>Date: Thu, 15 Feb 2007 16:38:58 -0500
>From: "Joe D'Souza" <[EMAIL PROTECTED]>
>Subject: Re: System not recognizing my login
>To: arslist@ARSLIST.ORG
>
>Just a guess...
>
>Are you integrated with LDAP? It could be that you haven't
defined a
>password for the administrative user that exists in the User
form and you
>have cross reference blank password enabled so it would not
recognize your
>user and if you have guests allowed, you would get logged in
but as a guest
>user..
>
>Joe
>
>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin
>Sent: Thursday, February 15, 2007 3:36 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: System not recognizing my login
>
>
>I gave the wrong command for adding a tempuser. I should have
>said:
>
>arcache -Ua -n "tempuser" -p "tempuser" -e "000000000099999"
>-lw 1 -g "1;" -s rem2
>
>to which I get:
>
> ERROR -- Failure encountered during operation
>
>(no info as to why the failure).
>
>Dwayne Martin
>
>---- Original message ----
>>Hi everyone,
>>
>>
>>(ARS 7.01, Red-Hat Linux server, Oracle 10 db)
>>
>>I am the administrator for our Remedy system. We have a new
>>development server that we are trying to get working. I've
>>been able to get on and do everything I need to. But suddenly
>>when I log in to either the User or Admin tool I get:
>>
>>"ARWARN [59] No such user exists -- successfully connected as
>>a guest user
>> user: martinrd, server: rem2."
>>
>>I can get into the system and see my User record, with its
>>"Administrator" permissions and Fixed License, but can't
>>change anything
>>
>>If I go to the server and try to reload the cache it says:
>>
>>Verifying Admin access to 'source' server -- rem2.jmu.edu
>> FAILED!
>>Cannot open catalog; Message number = 304 (ARERR 304)
>>
>>If I try to add a "tempuser" ( arreload .a tempuser p tempuser
>>.d .f .u User .s rem2 )
>>
>>I get:
>>Cannot open catalog; Message number = 601 (ARERR 601)
>> .a
>>
>>Two additional complications:
>>1. I did edit the "ar.conf" file, but don't don't think I
>>changed anything that would affect logins.
>>
>>2. We have licensing issues. Even tho we have installed our
>>server license the system doesn't recognize it and won't let
>>us add users. So far it has recognized my administrator
>>rights, but maybe for some reason it has stopped.
>>
>>Fortunately this is a development server, so this isn't an
>>emergency, but if anybody has any ideas on the subject I would
>>appreciate hearing from you.
>>
>>Dwayne Martin
>>Computing Support
>>James Madison University
>
>Dwayne Martin
>Computing Support
>James Madison University
>
>____________________________________________________________________________
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
ARSlist:"Where the
>Answers Are"
>
>--
>No virus found in this incoming message.
>Checked by AVG Free Edition.
>Version: 7.1.412 / Virus Database: 268.17.39/687 - Release
Date: 2/14/2007
>
>--
>No virus found in this outgoing message.
>Checked by AVG Free Edition.
>Version: 7.1.412 / Virus Database: 268.17.39/687 - Release
Date: 2/14/2007
>
>_______________________________________________________________________________
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
ARSlist:"Where the Answers Are"
Dwayne Martin
Computing Support
James Madison University
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
--- End Message ---
