We upgraded from 5.1.2 to 7.0 and now 7.0.1. We did things a little weirdly and we had problems as well. On the 5.1.2 upgrade to 7.0 we decided to move to all new servers as well. So for some odd reason that's eluding me now we had to install a new instance of 5.1.2 arserver on the new db server. Then we loaded up the new db server with a copy of our old db. After this we uninstalled the 5.1.2 server. If we didn't do the 5.1.2 install our efforts would fail. Finally, we then installed 7.0 on our new app server with the upgrade option. It went pretty smoothly expect that our group and user forms got a bit messed up. Also our original attempt at installing email went through okay but nothing worked. So we had to blow away all the email forms and reinstall again. The move from 7.0 to 7.0.1 patch1 was much easier and less headaches.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Thursday, February 22, 2007 11:36 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.01 upgrade problems Support recommend us to upgrade to 6.3 and then to 7x So we did an upgrade from 5.1.2 -> 6.3 -> 7.01 -- Jarl On 2/23/07, Rick Phillips <[EMAIL PROTECTED]> wrote: > I had a slightly different variation: in going from 5.1.2 to 7.0.1, > we had to stop at 7.0.0 first. This was due to a known error (per > support). We also had problems with forms displaying fields that the > db did not have. We exported the form, deleted the form, re-imported > the form, and thus were able to sync ARS and the DB in that the number > (and type) of fields listed in the admin tool (or the .def file) > matched what was returned via SQL Plus. > > I just finished working on a CMDB 1.1 patch 4 installation that twice > failed due to incomplete installers downloaded from the support site. > > Rick > > On Feb 22, 1:32 pm, patrick zandi <[EMAIL PROTECTED]> wrote: > > Thanks. > > > > On 2/22/07, Susan Palmer <[EMAIL PROTECTED]> wrote: > > > > > > > > > > > > > > > > > ** We were coming from 5.1.2 to 7x ... did it twice because we thought we > > > did something wrong. > > > > > After restoring the 2nd time, we then went from 5.1.2 to 6.3 to 7.x. > > > > > The process was painful because support kept saying it was something we > > > did on the original upgrade. And after the usual sending of megatons of > > > stuff and over a week later it was determined that you needed to stop at > > > v6 > > > first. > > > > > What happened to us was that all the new fields on the user and groups > > > forms appeared on the client screen like they were there, but in actuality > > > they were not in the database. If you went into the admin tool they were > > > there, so you moved a field or even added another field and saved ... > > > which > > > should have corrected any issue of not being the same ... NOT ... they > > > were > > > still not in the database. Unexplainable except that once we started over > > > and did the extra step everything went fine. > > > > > It was frustrating and aggrevating. It took over 3 weeks to finally get > > > it done. Causing me to miss my production server window and now I'm still > > > waiting for that since last August. Worse than a Chinese puzzle! > > > > > Susan > > > > > On 2/22/07, patrick zandi <[EMAIL PROTECTED]> wrote: > > > > > > ** Susan, > > > > Are you saying 6.01 prior to 6.3 .. > > > > Is there some sort of upgrade functionality that is not in the 6.3. > > > > User/Groups form.. > > > > > > Are they recommending any specific versions.. Patch X of ARS 6.01 , > > > > Patch Y of ARS 6.3 and Patch Z of 7.0 then Patch 01 of 7.01 ? > > > > > > It is like working in a Chinese puzzle Huh.. > > > > > > On 2/22/07, Susan Palmer <[EMAIL PROTECTED] > wrote: > > > > > > > ** You must stop at 6.x first. That was our original mistake also ... > > > > > but no it wasn't OUR mistake, that's what support told us to do. > > > > > arrggghhh > > > > > > > We had wierdness on group and user forms. > > > > > > > Susan > > > > > > > On 2/22/07, Mayfield, Andy L. <[EMAIL PROTECTED] > wrote: > > > > > > > > We unsuccessfully attempted to upgrade ARS last night from > > > > > > 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original > > > > > > > > version. > > > > > > > > The Installed updated the database, but when it attempted to > > > > > > restart the server it had problems. > > > > > > > > It gave the following messages: > > > > > > The server was not available, > > > > > > Failed to restart the service Remedy AR System server, > > > > > > Unable to restart, > > > > > > Server could not be started, you may start it manually. > > > > > > > > Has anyone run into this problem? We may try to go from > > > > > > 5.01.02 > > > > > > to 6.3 them to 7.0.01 next and see if that helps. > > > > > > > > Andy L. Mayfield > > > > > > System Operation Specialist > > > > > > Alabama Power Company > > > > > > Office: 8-226-1805 > > > > > > > > _______________________________________________________________________________ > > > > > > UNSUBSCRIBE or access ARSlist Archives > > > > > > atwww.arslist.orgARSlist:"Where the Answers Are" > > > > > > > __20060125_______________________This posting was submitted with HTML > > > > > in it___ > > > > > > -- > > > > Patrick Zandi __20060125_______________________This posting was > > > > submitted with HTML in it___ > > > > > __20060125_______________________This posting was submitted with HTML in > > > it___ > > > > -- > > Patrick Zandi > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > > Answers Are"- Hide quoted text - > > > > - Show quoted text - > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
