Never mind. I found references to com.remedy.arsys.emaildaemon.UseNameIfNoEmailAddress in the 7.0 Administering BMC Remedy Email Engine documentation. For those that are curious here is the info for com.remedy.arsys.emaildaemon.UseNameIfNoEmailAddress property This setting lets you specify how the email engine behaves when the To, CC, or BCC field has a display name instead of an email address. If this property is true (the default), the display names that do not have associated email address are not removed from the To, CC or BCC fields. If this setting is false, the display names that do not have associated email addresses are removed from the To, CC or BCC fields. Thanks, Dave ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, February 26, 2007 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: SW00230954 ** AR System Version 6.3. Christopher, I have that piece of info from the Email Engine Patch 20 Readme file. I'm attempting to figure out if I just need to add com.remedy.arsys.emaildaemon.UseNameIfNoEmailAddress to the properties file? Set it to True? Thanks, Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott Sent: Monday, February 26, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: SW00230954 ** David, Can you provide more information on this? What version of email engine? What is the source of the issue. I am unable to get any good results based upon what you have below, and the Support KB search seems to be working for me ok. Thanks, Bruce ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, February 26, 2007 12:40 PM To: arslist@ARSLIST.ORG Subject: SW00230954 ** I'm attempting to retrieve information concerning Bug SW00230954 which was fixed in Patch 16 for the Email Engine. Like many others I can't use the Knowledgebase on the Support website I either get a Caught Exception error when I try the search or it loops back to the Support Central web page. The solution references a property called com.remedy.arsys.emaildaemon.UseNameIfNoEmailAddress Anyone have any info concerning this property? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax: (717) 810-2124 email: [EMAIL PROTECTED] tyco/Electronics A tyco International LTD Company MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125_______________________This posting was submitted with HTML in it___ ________________________________ The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. ________________________________ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
