Thanks for the heads up and we are on 6.3

Soon to be on patch 20 or 21

 

 

Dan

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Tuesday, February 27, 2007 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Search form for Help Desk request and task Have you done it

 

If you are not working on ITSM 7 you can build a table field with the
search fields you want the users to search on build an external
qualification to populate with. If you are on ITSM 7 the new
SHR:ARDBC:OverviewConsole will give you headaches.

 

 
-----Original Message-----
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 27 Feb 2007 8:34 AM
Subject: Search form for Help Desk request and task Have you done it

I am working on making a search form that will lookup Help Desk request

and Task so support people can find info quickly.

Any tips from anyone good or bad things to look out for.

 

I was think of just making a form that will use work flow like the

SHR:Consolidatedlist that pushes selected fields to the new search form.

 

Dan

 

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