UNCLASSIFIED Our environment - Windows 2003 Server Veritas Cluster for Application and Database servers ARS 6.3 SQL 2000 Help Desk 5.5 SLA 5
Patch 20 Experience: 1st attempt - file replace method Not successful; several files were missing from the BIN, API/LIB 2nd attempt - Ran Installer as "Upgrade" Multiple changes were made to core forms User, Group, Business Time and Business Holiday forms were replaced with new forms 3rd attempt - Run Installer as "Shared" instead of "Upgrade" No changes made to Forms ALs, Filters, etc Question - without the def changes, was Patch 20 "really" applied? Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wacholz, Jeanette (Jenni) Sent: Tuesday, February 27, 2007 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: DSTC Bug ARS 6.0.3 Patch 20 and User/Group Form Changes ** We used the following command when installing ARS patch 020 via the installer on our AIX server. It worked great: ./ar_install -noschemas We had a smooth, successful patch install without messing up permissions or anything else on the User and Group forms. I don't know if there is a comparable function for Windows servers. Jenni Wacholz 480-445-2517 Remedy Administrator Coventry Health Care _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, February 26, 2007 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: DSTC Bug ARS 6.0.3 Patch 20 and Application-Bus-Time-Diff Built-In Function ** Derek: Thank you so much for reminding me to look at one more thing. Yep, permissions are stripped on our User/Group forms as well. We also used the installer. Like, I mentioned in another post we received conflicting information on what the "upgrade" option is supposed to do. But, I distinctly remember upgrading systems in the past that did not strip existing permissions. Could I be the only one who has this memory? Thanks again for your input. Michelle DEV ARS 6.3 P20 (Windows 2003/SQL Server 2000) Mid-Tier 7.0.01 Patch 1 (Windows 2003/IIS/Java 1.6/Apache Tomcat 5.50 _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube Sent: Saturday, February 24, 2007 9:09 PM To: arslist@ARSLIST.ORG Subject: Re: DSTC Bug ARS 6.0.3 Patch 20 and Application-Bus-Time-Diff Built-In Function ** This specific environment is running Oracle 9i Release 2 and Solaris 8. Everything else seems to check out from a testing purpose. It's only the AR System Business Time calculations that are giving us pause. We upgraded, via the installers from ARS 6.0.1 patch 1414 and the only problems we had were the User/Group forms were stripped of permissions - on all six servers that were upgraded. Aside from that, we didn't encounter any of the form corruption that has been reported on the list. Derek On Feb 23, 2007, at 4:39 PM, Lucero, Michelle - IST contractor wrote: ** Hi, Derek: This is very good information. But, since a few posts have been flying around about the application-bus-time-diff run process, I was curious about your environment information. As you know, there are many variables that play into this DST thing. You already said that your environment was patched, but what is your environment? Operating System? Database? Michelle __20060125_______________________This posting was submitted with HTML in it___ _____ Download my vCard <http://www.wildstartech.com/people/Berube_Derek.vcf> Derek Berube <[EMAIL PROTECTED]> Wildstar Technologies, LLC. 1453 Riverview Run Lane Suwanee, Georgia 30024 (678) 229-1475 - Office (678) 229-1476 - FAX (404) 444-5283 - Mobile Spread Firefox! <http://www.spreadfirefox.com/?q=user/register&r=56074> http://www.wildstartech.com/ AOL Instant Messenger <http://www.aim.com> AIM Handle: BerubeDB Google Talk <http://www.jabber.org/> Jabber: [EMAIL PROTECTED] MSN Messenger <http://imagine-msn.com/messenger/> MSN Messenger: [EMAIL PROTECTED] Yahoo! Messenger <http://messenger.yahoo.com/> Yahoo! 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