Misi:
There has to be a way to do #2 since this is served up through the
REMEDY.ARDBC.SERVER.ADMINISTRATION vendor form plugin (form is AR
System Administration: License Review). Haven't had a chance to
experiment with the api calls to fetch this info, but maybe something
is broken/not documented in the appropriate api calls.
Axton Grams
On 3/8/07, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
Hi,
BUGs in the AR System prevent us to track the application licenses in a
satisfactory.
There are three major bugs in version 7 concerning the application
licenses. I have submitted tickets to support about it, but would urge all
of you to do the same, in order to give it its due priority!
1. Application licenses (version 7 applications only) should report
license utilization to the user-log-file. They do not!
2. Application licenses (version 7 applications only) should be reported
through the API, but return garbage instead of the correct information.
Run the driver-program against your server to see for yourself. The
driver-commands to use is (init, log and glu).
3. The last access time (for each application) should be reported through
the API. This value is not set, at least for the normal Write-license. The
value is NOT printed by the driver program by default. You need to
recompile the driver program with the following added to the end of the
function PrintARUserLicenseStruct() print.c in order for you to check
this:
PrintARTimestamp(" Last access:", value->lastAccess);
Note that for a user to "grab" his/her Floating Application License, you
need to open and do something (i.e. search) in one of the forms tagged for
the specific application.
Also note that application versions prior to 7.x does not make use of the
built in license functionality, so they will never report anything to the
user-log or through the API.
Please let me know if you have any other input on this topic!
Best Regards - Misi, RRR AB, http://www.rrr.se
> Listers,
>
>
>
> Anyone know if there's a better way to keep track of licenses currently in
> use? I.e. Help Desk, Change, Asset, etc. type licenses? Anyone made a
> homebrew of this?
>
>
>
> Just curious.
>
>
>
> Thanks!
>
>
>
> Chris
>
>
>
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