Steve, We do the same thing and we experienced the same issue. I got around it by inserting "||" instead of a carriage return in the template. Then I have a filter on submit of the record to the ticket that replaces the "||" with an actual carriage return.
Amanda Pierce PDS Client Systems Development Technology Services Turner Broadcasting System, Inc From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Thursday, March 08, 2007 5:00 PM To: arslist@ARSLIST.ORG Subject: email template and carriage returns ** I just upgraded from ARS 4.03 to ARS 6.3. I've been using asp forms to send the email templates to my remedy email address to my HPD:HelpDesk form with no problems, pretty simple. I'm learned from trial and error that the new engine has the email instructions form and email template form to help process the new template schema. The problem I'm currently having is Carriage returns. When my email templates gets sent I append fields together to form the Description field formatted in an orderly matter. When I want a new line in my asp forms I just use the vbCrLf _ to create a hard return and the continuation line. For some reason when it gets parsed into the Email engine it doesn't know what to do. I read in prior posts that it will not take words like "Name:" in the fields because it'll translate it to a keyword. But I have not read any limitations to carriage returns or how to include it so the engine will like it. Does anyone have any experience with this? I just noticed that my Description field is unlimited (0 input length). Could that be some sort of reason? It's only affecting the Description field. Thanks Steve ------------------------------------------------------------- ARS 6.3 HelpDesk 6.3 Oracle 10gR1 on separate clustered database server Windows server 2003 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
