Fixed in Dev. Collection is working again. It was related to the Patch 20 upgrade. The upgrade was looking for a service name, i.e, AR System Flashboards, BMC Remedy Flashboards, or Remedy Flashboards, if it found one that didn't match EXACTLY, it DELETED the original service AND Failed to replace it. It is now a documented bug in patch 20.
Flashboard Patch 20 installer deletes the Flashboard Service. This is why the collection stopped. WORKAROUND: Install Flashboard patch 20 again. Verify Java path in registry, the email engine and flashboard library path should match. PREVENTION: Don't use the installer if possible. Unfortunately for us the FB P20 patch files weren't complete at the time so we had no choice but to use the installer. Hope this helps someone else, Michelle > _____________________________________________ > From: Lucero, Michelle - IST contractor > Sent: Friday, March 09, 2007 10:47 AM > To: 'arslist@ARSLIST.ORG' > Subject: Flashboards Patch 20 Breaks History and Summary > Collection > > Hey, Y'all: > > A while back someone mentioned that Patch 20 broke their Flashboards. > For them, I believe it was a drill down issue. For us unfortunately, > it is a history and summary collection issue. Unfortunately, it's > still broken. > > It has been broken since 1/24/2007 2:27:01 PM, the exact time we > started the patch 20 upgrade in our dev environment. > As some of you know, Patch 20 removed the Flashboard service. I > wonder if that was working as designed or not and if it is related to > why the collection stopped working. > > That server is now on Patch 21. However, Flashboards is still on P20. > > Has anyone else experienced this? > > DEV > ARS 6.3 P21 (Windows 2003/SQL Server) > Flashboards 6.3 P20 > Mid-Tier 7.0.01 Patch 1 (with special Mid-Tier FB patch) > (Windows 2003/IIS/Apache Tomcat 5.5) > > PROD (broken on 2/7/2007 09:05:01 AM) > ARS 6.3 P18 (Windows 2003/SQL Server 2000) > Flashboards 6.3 (special patch from a year ago) > Mid-Tier 7.0.01 Patch 1 > (Windows 2003/IIS/Apache Tomcat 5.5) > Michelle > > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
