Bill, You can get around this problem by adding a file to your <midtier_install>/resources/standard/javascript/timezone directory. This file will correspond to timezone that your mid-tier server uses.
To find that value, look the enviroment of the user the midtier/webserver is running as or look for a line in your mid-tier logs like this: ARERR [9357] Unsupported timezone US/Eastern (or whatever timezone your server is set to). If you find something like this, you will need to create the file for this timezone. Just make a copy of an equivalent timezone file and give it an appropriate name. For example, in our case we made a copy of America_New_York.js and named it US_Eastern.js. Then you do not need to create a preferece entry with a time zone setting. This is a know error with patch 21 that tech support should share with everone who they tell to install patch 21, but .....<shrug />. Joe Kubasek On 3/9/07, Clary, Bill <[EMAIL PROTECTED]> wrote:
Katherine; Are you using a Preference Server? If yes then every user "must" pick a Timezone in their Preference Record or the Mid-Tier page will "not" load. Test this by updating your perference record then login to Mid-Tier. Bill Clary Remedy Developer, Tech Solutions Fidelity Information Services "Katherine Hoffner" <[EMAIL PROTECTED]> wrote in message news:<[EMAIL PROTECTED]>... > Hi... > > I am running Remedy 6.3 with Patch 21 and Java 1.4.2 ..._13. Everything > else is working fine except the mid tier. The page waits for the servlet to > start the remedy page and nothing happens. Eventually we just get a white > page. So no one can submit tickets online. We are using the 5.0 New > Atlanda Servlet All of this had to be run in production because I do not > have a dev server > > -- > Katherine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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