I have received no help from BMC because we are on a 6.0.1 server. We
cannot upgrade the server, not an option and the graphics do not work on
the 6.3 mid-tier. Can anyone just give me a hint as to what this 'goat'
error means????
-----Original Message-----
From: Mahan, Janet L [EQ]
Sent: Monday, March 05, 2007 8:37 PM
To: 'arslist@arslist.org'
Subject: java.lang.NullPointerException
Can anyone tell me what is causing this error? We are
using the CA single sign on and a mid tier on a separate server than our
ARS server. The mid tier is version 7.0.00,
Web Server Information Apache/2.0.59 (Unix) mod_ssl/2.0.59
OpenSSL/0.9.8d ServletExecAS/5.0
Operating System Name SunOS
Java Version 1.4.2_13
Our ARS server is unix 6.00.01 patch 1351, SunOS 5.9, Sybase 12.5.1/EBF
11657 ESD#2
The error is:
Error. The server encountered an unexpected condition
which prevented it from fulfilling the request.
java.lang.NullPointerException
at
com.remedy.arsys.goat.LocaleUtil.normalizeLocale(Unknown Source)
at
com.remedy.arsys.goat.LocaleUtil.getLocale(Unknown Source)
at
com.remedy.arsys.share.MessageTranslation.localTranslate(Unknown Source)
at
com.remedy.arsys.share.MessageTranslation.getLocalizedErrorMessage(Unkno
wn Source)
at
com.remedy.arsys.goat.GoatException.getStatusInfo(Unknown Source)
at
com.remedy.arsys.goat.GoatException.toString(Unknown Source)
at
com.remedy.arsys.goat.GoatException.toString(Unknown Source)
at java.lang.String.valueOf(String.java:2131)
at
java.io.PrintStream.print(PrintStream.java:462)
at
java.io.PrintStream.println(PrintStream.java:599)
at
java.lang.Throwable.printStackTrace(Throwable.java:461)
at
java.lang.Throwable.printStackTrace(Throwable.java:451)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.setPreferenceValue(U
nknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.clearAndLoadDefaultF
ields(Unknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unkno
wn Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPrefere
nces(Unknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.(Unknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(U
nknown Source)
at com.remedy.arsys.stubs.SessionData.(Unknown
Source)
at com.remedy.arsys.stubs.SessionData.(Unknown
Source)
at
com.remedy.arsys.session.Login.initSession(Unknown Source)
at
com.remedy.arsys.session.Login.establishSession(Unknown Source)
at
com.remedy.arsys.session.Login.establishSession(Unknown Source)
at
com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
at
com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
at
javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
at
javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at
com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestD
ispatcher.java:638)
at
com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatch
er.java:236)
at
com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequest
Dispatcher.java:283)
at
com.newatlanta.servletexec.ApplicationInfo.processApplRequest(Applicatio
nInfo.java:1809)
at
com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostI
nfo.java:898)
at
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1
081)
at
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:9
63)
at
com.newatlanta.servletexec.ServletExecService.processServletRequest(Serv
letExecService.java:167)
at
com.newatlanta.servletexec.ServletExecService.Run(ServletExecService.jav
a:204)
at
com.newatlanta.servletexec.HttpServerRequest.run(HttpServerRequest.java:
486)
Occasionally, I can get it to work but I don't know why!
I need it to work by in the morning if you have any ideas.
Thanks,
Janet L Mahan
941.766.6199
EMBARQ(tm) - Lnt-Natlnetops-Intelligenetsvc
Network Systems Admr II
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