Thanks! I'm pretty sure that it has to go in the same directory as the executable. I did do a search for the existing .dll's and found a number everywhere but in the directory that I thought they should be...go figure. After talking it over with my Director, I decided it would be best for me not to touch a darn thing till I can get some concrete information from Microsoft....
In the mean time.... I'm going to try and test the install that I have and see if I can replicate the situation the hotfix is supposed to resolve. If I can't, then I'm not going to worry too much about it. I'll let you all know. Warren On 3/10/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
Warren, I got the exact same answer from BMC. So at least they are consistent in their level of quality. :) My _guess_ is that you need to find any instances of those DLL's on your host. I would suggest that you copy each and every individual copy to an alternate location (that is not in the PATH setting for the host) for safe keeping. Then copy the new DLL over the old DLL's. (and replace each and every copy of the file[s]) If one of those places that you already find those dll's is the server install directory, then absolutely put them there too. :) (Maybe even put them there if they are not there.... I doubt it would cause any issues.) Then I would reboot the box and let the server/client restart as normal. However... if for some reason windows will not let you overwrite the existing files... then..... I would put the files in a new directory and add this directory to the Path AT THE BEGINNING of the PATH string. Then I would reboot the box and let the server/client restart as normal. Again... that is just a guess.... -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/10/07, Warren Baltimore <[EMAIL PROTECTED]> wrote: > ** > Well, I got the two .dll's from BMC, but with no indication of what to do > with them. When I asked, I was told to contact Microsoft..... > > I'm not a systems person, I can patch things if given instructions on how to > do that. But I can't find anything at MS or BMC that tells me what to do. > From what I read, I THINK it needs to go in the same directory as the > ARSERVER.EXE file, but I'm not positive. Also, I'm not clear on how to set > the tz variable (the document that david provided discusses a shell). > > I'm running ARS 7.0.1 patch 1 on a Windows 2000 sp4 server. > > Anybody willing to tell me what to do? > > Signed, > > Sleepless in Seattle > > -- > Warren R. Baltimore II > Remedy Developer > UW Medicine IT Services > School of Medicine > University of Washington > Box 358220 > 1325 Fourth Ave, Suite 2000 > Seattle, WA 98101 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
-- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
